"You seem to be having internet issues" error preventing upload even w/o Internet issues present

[blackandwhitedoggo]

Trying to use Dropbox for the first time, a relative set up an account w/ 2TB of storage so we could share old home movies. I'm trying to upload one that's like 7GB and almost two hours, understandably the upload time it gives me is sizable which is fine, but four times now the upload has stalled with a message of "You seem to be having internet issues. Hang tight and we’ll resume your upload once you reconnect." despite not actually having any Internet issues as every other site is cooperating fine, and even if I leave the tab open for a while there's no further progress on the upload. Have never had this issue with large uploads to Google Drive or YouTube, etc. Tried signing out and in as well. Any particular fix for this beyond just using a different service besides Dropbox instead? Thanks!

[Walter]

Thanks for the screenshot @Fuuka - much appreciated!
 

One last thing to check, are you running any antivirus, firewall, VPN or proxy that could be causing issues?  

[Fuuka]

I've had all firewalls on browsers, and Windows turned off and my problem has persisted.

[Nancy]

Hi from me too, @Fuuka! Hope you're doing great. 

If possible, I'd like you to take one more step with me and try to connect to another WiFi network on your computer. Are you still having connection issues then? 

If you turn on cellular data on your mobile device, and access the Dropbox website, what do you see? 

Finally, is this issue intermittent or were you unable to upload any files to your Dropbox account over the course of these 10 days?

[Cizzle]

I am having this same problem as of 9/13/23. I am having this problem with single .MP3 files - so, very small files.

I believe it is an internet provider issue as the problem persists in Google Chrome on my home computer but there are nor problems at all on Chrome at my office work computer in a different zipcode with a different internet provider.

Please fix this ASAP as the problem is making using Dropbox at a home useless and impossible.

Thank you.

[LPSparky]

I've been having this issue all week and also tried everything that other community members tried. My internet is super fast and working fine. I've been sitting in front of my computer attempting to upload videos for hours now. Very frustrating. 

[Megan]

Hey @LPSparky, sorry to hear about that!

Have you cleared your browser's cache? 

If I were you, I'd also try another browser or an incognito window with no plugins or extensions running. If the issue persists, let me know!

Waiting for your response!

[Jamessg]

I have read all of the messages here, having the same issue, tried every suggestion made and it's the same. If you read through all 5 pages you can kind of figure out that is really is an issue with Dropbox and that it is a consistent problem with the same not really working suggestions. I think for $400 you should be able to upload which is all that you are actually paying to do. If the site's only purpose is to upload, and you can't upload, then I would think more would be done about it rather than the same 3 or 4 suggestions given over and over. I think using another uploading company is really the best solution being that this issue is not really being addressed properly and being resolved once for all.

[Jay]

Hi @Pdigilio, let's see if we can resolve this. 

Have you tried the steps in the thread, namely switching browsers to see if this helps, or using incognito/private browsing mode without any extensions running, and clearing your cache?

[Jay]

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

[Megan]

Hey @Pdigilio, sorry to hear about that! 

If I understand the situation here, it sounds like you're using the website to upload some content into your Dropbox folder but you're having some speed issues, correct? 

If not, then feel free to clarify more. 

You mentioned that you've already contacted our Support, so feel free to share your ticket number reference with me if you wish. 

That'd help me get an idea of what you've already tried, and what was already suggested to you.

Keep me posted!