You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
coonrodc
2 years agoExplorer | Level 3
"Make available offline" is not working for me.
Generally, I keep my Dropbox files off-line. In the past, if I marked a particular file "make available offline", the circle next to the file name would turn green fairly quickly, and the file would ...
coonrodc
Explorer | Level 3
Thank you for your help.
I have the screenshot you requested. It appears this messaging system will not allow me to attach a file, so I have pasted it below. I hope it is legible to you.
Hannah
2 years agoDropbox Staff
Thanks for the screenshot and all the info provided, coonrodc.
Allow me to jump in here as well and suggest that you use selective sync, to reduce the number of files in your Dropbox folder, so that we can see if it helps with your syncing being stuck.
And let us know what you find.
- coonrodc2 years agoExplorer | Level 3
I am confused by your last recommendation.
I dont know how I can use selective sync to reduce the number of files in my Dropbox folder. My understanding of selective sync is that it is designed to reduce the usage of my local drive, but that any excluded files will remain in the cloud but. How can I reduce the number of these files without deleting them or risking their loss?
As I believe I have mentioned before, I am moving large files, one at a time, completely off my local drive and off Dropbox onto a flash drive, but that process is slow and laborious.
- Nancy2 years agoDropbox Staff
coonrodc, what you mention is correct; if you remove large folders via selective sync, they will no longer take up space from your hard drive (as they’ll be removed from your Dropbox app), but they’ll be accessible on www.dropbox.com, like they're now.
When saying that you’d like to reduce the number of your files without deleting them, do you mean that you’d like to be able to access everything both on www.dropbox.com AND the desktop app?
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!