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Quuzuu's avatar
Quuzuu
Helpful | Level 5
3 years ago

"Go to file" link in sync issue dialog doesn't work

(Win10) I've been having this issue for a month. It pops up every day.

 

I don't see any problem with the filename, it doesn't contain any special characters, and I don't know which file it's talking about.

When I click "Go to file" nothing happens.

When I try to search the filename on dropbox.com, I got multiple results, but none of them were changed in the recent months.

 

Any ideas?

  • Hi Quuzuu,

    Your "favicon.png" files count isn't so big. So should not be a big task to compare local and online equivalents. While keep open the local search results, try the same with search bar in web interface of your account. Is there some more additional file(s) or time stamp of matching results differs? 🤔

    Hope this gives direction.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey Quuzuu, thanks for letting us know about this.

     

    Are you able to locate this file in your local Dropbox folder? 

     

    If so, can you just drag it out of Dropbox with your mouse and then drag it back in, to see if that helps?

     

    Let me know what you find.

    • Quuzuu's avatar
      Quuzuu
      Helpful | Level 5

      Hi Hannah, I believe I've made it clear in several sentences in the original post that I was trying to locate the file but was unable to.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi Quuzuu, my colleague mentioned locating it by searching in Explorer directly, since you didn't mention searching there, only on the Dropbox site itself. 

     

    When you do find the files with the same name, could you try their steps to resolve this behavior?

    • Quuzuu's avatar
      Quuzuu
      Helpful | Level 5

      Jay 

      1. As I mentioned, nothing happens when I click "Go to file", and I do not know which file it's talking about. 

      2. Below is all the files with this name in my local dropbox folder, ordered by date modified. You can see there were no recently changed ones. And you can also see the semi recent ones are all located inside node_modules, which I have all ignored from syncing.

       

      3. I tried to move out and move back these files as suggested, but it doesn't make the error go away. You probably know, the error message appears as a red exclamation mark in the system tray, and it's not designed to disappear until you view it, so it's not a good indicator of whether the issues was fixed or not. After you view it, however, it'll always go away, even without fix, until it comes back the next day.

       

      4. As the error stated, it's "couldn't download", not "couldn't upload", so it's probably not going to be fixed by local operations anyway.

      • Здравко's avatar
        Здравко
        Legendary | Level 20

        Hi Quuzuu,

        Your "favicon.png" files count isn't so big. So should not be a big task to compare local and online equivalents. While keep open the local search results, try the same with search bar in web interface of your account. Is there some more additional file(s) or time stamp of matching results differs? 🤔

        Hope this gives direction.

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(Win10) I've been having this issue for a month. It pops up every day.

\n

 

\n

\n

I don't see any problem with the filename, it doesn't contain any special characters, and I don't know which file it's talking about.

\n

When I click \"Go to file\" nothing happens.

\n

When I try to search the filename on dropbox.com, I got multiple results, but none of them were changed in the recent months.

\n

 

\n

Any ideas?

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(Win10) I've been having this issue for a month. It pops up every day.

\n

 

\n

\n

I don't see any problem with the filename, it doesn't contain any special characters, and I don't know which file it's talking about.

\n

When I click \"Go to file\" nothing happens.

\n

When I try to search the filename on dropbox.com, I got multiple results, but none of them were changed in the recent months.

\n

 

\n

Any ideas?

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\"Go to file\" link in sync issue dialog doesn't work","moderationData":{"__ref":"ModerationData:moderation_data:589287"},"body":"

Hey Quuzuu, thanks for letting us know about this.

\n

 

\n

Are you able to locate this file in your local Dropbox folder? 

\n

 

\n

If so, can you just drag it out of Dropbox with your mouse and then drag it back in, to see if that helps?

\n

 

\n

Let me know what you find.

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Hi Hannah, I believe I've made it clear in several sentences in the original post that I was trying to locate the file but was unable to.

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Hi Quuzuu, my colleague mentioned locating it by searching in Explorer directly, since you didn't mention searching there, only on the Dropbox site itself. 

\n

 

\n

When you do find the files with the same name, could you try their steps to resolve this behavior?

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Jay 

1. As I mentioned, nothing happens when I click \"Go to file\", and I do not know which file it's talking about. 

2. Below is all the files with this name in my local dropbox folder, ordered by date modified. You can see there were no recently changed ones. And you can also see the semi recent ones are all located inside node_modules, which I have all ignored from syncing.

 

3. I tried to move out and move back these files as suggested, but it doesn't make the error go away. You probably know, the error message appears as a red exclamation mark in the system tray, and it's not designed to disappear until you view it, so it's not a good indicator of whether the issues was fixed or not. After you view it, however, it'll always go away, even without fix, until it comes back the next day.

 

4. As the error stated, it's \"couldn't download\", not \"couldn't upload\", so it's probably not going to be fixed by local operations anyway.

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Hi Quuzuu,

Your \"favicon.png\" files count isn't so big. So should not be a big task to compare local and online equivalents. While keep open the local search results, try the same with search bar in web interface of your account. Is there some more additional file(s) or time stamp of matching results differs? 🤔

Hope this gives direction.

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