You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
1839162
8 months agoNew member | Level 2
"Dropbox needs access to photos" message, but no option to allow access
This same problem: https://www.dropboxforum.com/t5/Apps-and-Installations/iPhone-Dropbox-upload-needs-access-to-photos/td-p/361741
- The "solution" didn't work for me in the link
- I've rebooted the device
- It's on the latest iOS
- The dropbox app is current
No, I'm not going to wipe my iPad just for a years long dropbox bug.
Anyone know of a solution
- HannahDropbox Staff
Hey 1839162, thanks for letting us know and sorry to see you're having this issue.
Can you send us a screenshot of that message?Have you tried clearing up the Dropbox app cache, to see if it helps?
To do so, open the app, tap on "account", then on the gear icon and then on "clear cache".
Let me know how it goes.
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!