"1 file is unable to sync" error on sync status but "See Issues" option shows nothing.

[Tjador]

Hi everyone, I could use some help on this

Dropbox pushed out an update to our user environment and it broke our integration and we are slowly starting to fix it. I have a user that has a file that will not sync. When i click the option to see what file is not syncing, it is blank. I cannot locate this file anywhere. I stopped the sync for an hour to let indexing catch up and restarted the sync. No luck

We also uninstalled and reinstalled Dropbox (completely removing the folders and profile from before)

ran chkdsk

Signed out, rebooted and signed back in

verified there is no firewall or antivirus restrictions

Stopped and restarted the dropbox services

we are on version 199.4.6287

[Hannah]

Thanks for bringing this to our attention, @Tjador.

If you simply hover over the Dropbox icon in the system tray, do you see the name of the file and the specific reason why this file cannot sync?

Otherwise, if you open the Dropbox folder, is it possible to locate any file that would have the blue circling icon on it, indicating that it's trying to sync?

Let me know what you find.

[Kare Lindahl]

Hi,

I have the same issue and one of the 2 file names, but not why it is not syncing. To review all the files and folders for a file with a blue circle next to it is not practical, would take days or weeks. Is there another way of resolving this?

Thanks,

Kåre

[Megan]

Hey @Kare Lindahl, thanks for posting here! 

Do you simply see "2 files are unable to sync" whether you hover your mouse over the little Dropbox icon, and if you click on the same icon too? 

If you could also clarify your app's version, and how long this has been happening for, I'd appreciate it. 

Let me know more! 

[JUVE-Quan]

I THINK I'VE FOUND A SOLUTION!

All I did was fix some permissions for the main Dropbox folder.

Follow these steps:

1. Navigate to whichever drive your Db folder is located

2. Right click on the Db folder and click Properties

3. Select the Security tab at the top

4. Click the Edit... button below the first list; this will open a new dialog box for Permissions

5. Select Authenticated Users from the field of "Groups or user names"

6. Select Full Control under the "Allow" column in the second field (Permissions for Authenticated Users)

7. Click the Apply button at the bottom, and just wait

It took several minutes for Db to sync the new versions of files with elevated permissions, so it may be a good time to step away for a coffee or snack break.

This just worked for me, so I hope it works for you, too!