error code: banned_member

[RichardBudd]

error code: banned_member)

got this error - so can't use dropbox???

What now?

THanks

RB

[Nancy]

Hey @RichardBudd, thanks for your post today. 

Are you getting a message that your sharing activity has been banned perhaps? 

Are you seeing something different on your end? 

Let me know, and we’ll have a look.

[RichardBudd]

i can upload to the dropbox folder and see files - but not able to share a link??

RB

[RichardBudd]

Can’t share file

We’ve interrupted your sharing activity because you’ve exceeded bandwidth limits. Check your email for instructions on how to resolve this.

[Nancy]

Thanks for clarifying. Banned links seems to be the issue then (for more info, you can check the link I Included above). 

Is this the first time you’re having trouble with this? If yes, the ban should be lifted after 24h.

[RichardBudd]

24hrs still not lifted?

How do i get this resolved please?

RB

[Mark]

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@RichardBudd wrote:

24hrs still not lifted?

How do i get this resolved please?

RB

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It is 24 hours for your first ban and longer each after that. 

If its still banned after a few days it could be due to a breach of service so you'll need to log a ticket at www.dropbox.com/support.

[RichardBudd]

it seems like i dont have access to support?

Your Basic plan includes access to our Help Center, Community and Chatbot.

[Walter]

Hey @RichardBudd, I just wanted to mention that your support options vary based on your current plan.

That said, if you're still getting this error, you can let us know here and we'll reach out via email tom investigate further internally, if needed.