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Forum Discussion
dhainlin
4 years agoExplorer | Level 3
can't redirect into reparse point please choose different target path
So, I uninstalled Dropbox. Now I find that my folders; Desktop, Documents, Downloads, Music, Pictures, and God knows what else are all set to my Dropbox folder. When I go to 'restore' these folders t...
- 4 years ago
Hello everyone,
Our engineer's have looked into this and have provided a solution that should assist. If you follow the steps below, this should ensure that your folders are restored to the default for your PC. If you have any other issues, feel free to create a new thread and we will follow up with you shortly.
1) Make sure the Dropbox desktop application is running (re-download if you have already deleted the application)
2) Click on the Dropbox icon in the system tray and then click your profile picture or initials
3) Select ‘Preferences’
4) Click on the ‘Account’ tab, and then click in the window under the tab (just anywhere will do)
5) Hold down the ‘alt+H’ keys
6) select the option to “reset OS folders”
Walter
Dropbox Staff
4 years agoThanks for keeping me in the loop and happy Monday dhainlin.
I just sent you an email to look a bit further into this matter.
Whenever you get the chance, please take a look at your inbox and we'll take it from there.
I just sent you an email to look a bit further into this matter.
Whenever you get the chance, please take a look at your inbox and we'll take it from there.
jgroth
4 years agoNew member | Level 2
I had a very similar experience, the uninstall of Dropbox did not clean up after itself properly and have those linked folders leftover like the original poster. Please update with your process to resolve this.
- Walter4 years ago
Dropbox Staff
Hey there jgroth, thanks for joining the discussion here and sorry to hear you're having issues with this.
Can you please try reinstalling the desktop app on your computer and then follow these steps to disable the computer backup feature? - dreaminguser12344 years agoExplorer | Level 3
I am having the same issue.. I have deleted Dropbox and now my folders (desktop, documents, downloads etc..) are all set to my drop box folder. The folder path has changed, please see the new location below;
When I try to restore the location it says "cant redirect into reparse point..." I would really appreciate some help on this.
thank you for your time
- Megan4 years ago
Dropbox Staff
Hi dreaminguser1234, I hope you're doing well!
Try these steps to move the folder to the default location and let me know how it goes. - dreaminguser12344 years agoExplorer | Level 3
Lori,
ive tried these steps multiple times and i cannot "restore the default location". Is there any other solutions? I would really appreciate an answer on this!
thanks,
Rourk
- Megan4 years ago
Dropbox Staff
Hey dreaminguser1234!
Is it OK if I reach out to you via email, so we can look into this more closely? - dreaminguser12344 years agoExplorer | Level 3
Lori,
Yes, please do.
- kiblets4 years agoExplorer | Level 3
I am having the same issues. Please help.
- Hannah4 years ago
Dropbox Staff
Hey kiblets, thanks for the nudge here.
Is your Dropbox application still installed on your computer and did you correctly disable computer backup, before trying to move the files back? - kiblets4 years agoExplorer | Level 3
Hi Hannah,
Thanks for reaching out. I had uninstalled the desktop application. During setup after re-installing, I selected "Desktop" folder, but then immediately encountered the following message:
"Move Desktop folder back to its default location, then try again."
Tried to reset to default location via the Properties dialog and got this message:
"Can't redirect into reparse point, please choose different target path."
Thanks in advance for your help.
- kiblets4 years agoExplorer | Level 3
Hi Hannah ,
Thanks for reaching out. I had uninstalled the desktop application. During setup after re-installing, I selected "Desktop" folder, but then immediately encountered the following message:
"Move Desktop folder back to its default location, then try again."
Tried to reset to default location via the Properties dialog and got this message:
"Can't redirect into reparse point, please choose different target path."
Thanks in advance for your help.
I am wondering at this point whether I can pay for the ability to REWIND and have everything restored to how it was before I got into this tangled mess? Most importantly, I want to extricate Dropbox from my local computer.
Thanks very much for your help.
- Hannah4 years ago
Dropbox Staff
Absolutely! I just reached out to you, so make sure to check your emails! - Stephen T.84 years agoNew member | Level 2
hi Drop Box
I have the same problem. This is very annoying. It has never happened to me until my current laptop.
- Hannah4 years ago
Dropbox Staff
Hey Stephen T.8, thanks for commenting!
Did you correctly disable the backup feature? You can check the steps to disable it here.
If you uninstalled Dropbox before disabling computer backup, you'll need to reinstall it and then disable the feature. - alexj24 years agoNew member | Level 2
Hi
This seems to be a common occurance and yet the actual way to solve it is hidden in direct emails to people who have asked the questions.
I have reinstalled DB, i am now trying to sync my desktop and i'm getting the error message that the other users spoke of 'move desktop back to default location', i then follow the steps https://www.dropboxforum.com/t5/Dropbox-installs-integrations/I-uninstalled-the-desktop-app-but-the-Dropbox-folder-is-still-on/m-p/459063/highlight/true#M99032.
This gives me an error message 'cant redirect into reparse point, please choose a different target path'.
Its exasperating at this stage, does anyone have the answer?
thanks
- Nancy4 years ago
Dropbox Staff
Hi alexj2, I am sorry to hear that you are facing the same issue.
In general, we don’t have as much visibility as our support team has over your account.
If you want us to take a closer look into this for you, I can definitely send you a message to the email address that is tied to your Community profile and we will take it from there.
Let me know if you would like that! - alexj24 years agoNew member | Level 2
Hi, yes please contact me directly.
Thanks
- Nancy4 years ago
Dropbox Staff
I have already sent you a message to your email address.
You can check my email as soon as you’re available.
Cheers! - StephenPo4 years agoExplorer | Level 3
I'm also experiencing the same issue, except magnified because it was disallowing me from running an installer that was synced through dropbox.
Installer gets downloaded and redirected to dropbox's downloads folder on the computer. I can't run it and am forced to uninstall dropbox, then redirect my downloads folder to a "downloads2" folder because all the dropbox pathways didn't go away when I uninstalled.
Now I can't even redirect my downloads to the default because it's being redirected into reparse point?
How is this supposed to be fixed, please advise!
- ihatedreambugs4 years agoNew member | Level 2
I am ALSO having the exact same difficulties as everyone else, so could someone also email me the secrets as well, instead of publicly posting them for all to see, because that would make entirely too much sense?
And: this is so awful. To uninstall a program and have it lingering in the background creating havoc is creepy and gross.
- annapavleon4 years agoNew member | Level 2
I am having the exact same issue. Could someone please help
- Zenendos4 years agoNew member | Level 2
Please I'm having the same problem could I get some help..
- Chris Fisher4 years agoNew member | Level 2
I am experiencing exactly the same issues and can now no longer open any of my files on my computer (although can access them online through the backup Dropbox folder which is presumably where they have all been moved to).
Please help (via personal email or however is possible)
- Carlotta1234 years agoExplorer | Level 4
I'm having the exact problem that others are describing. I tried the instructions given about reinstalling the desktop app (I had uninstalled it) to stop the backup but running into an issue.
When I install the app, it asks me for a location for the Dropbox folder and it created a new path. When I go to Preferences/Backups, I cannot go to the original dropbox folder to stop backing it up. It's giving me only the Setup option as if I am setting up a new sync.
In the Sync tab, Dropbox folder location, I cannot select the original folder. It gives me a message like "This folder is your current Dropbox".
Can someone from support PLEASE help me sort out how to fix this so I can reset my Document and Pictures back to the default locations? I have been going around in circles with this for weeks and it is getting frustrating.
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