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So, I uninstalled Dropbox. Now I find that my folders; Desktop, Documents, Downloads, Music, Pictures, and God knows what else are all set to my Dropbox folder. When I go to 'restore' these folders to their correct, default Windows 10 path, I get the above error message. This is outrageous. What is the solution?
Hello everyone,
Our engineer's have looked into this and have provided a solution that should assist. If you follow the steps below, this should ensure that your folders are restored to the default for your PC. If you have any other issues, feel free to create a new thread and we will follow up with you shortly.
1) Make sure the Dropbox desktop application is running (re-download if you have already deleted the application)
2) Click on the Dropbox icon in the system tray and then click your profile picture or initials
3) Select ‘Preferences’
4) Click on the ‘Account’ tab, and then click in the window under the tab (just anywhere will do)
5) Hold down the ‘alt+H’ keys
6) select the option to “reset OS folders”
So, I uninstalled Dropbox. Now I find that my folders; Desktop, Documents, Downloads, Music, Pictures, and God knows what else are all set to my Dropbox folder. When I go to 'restore' these folders to their correct, default Windows 10 path, I get the above error message. This is outrageous. What is the solution?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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The 'reparse' points which are referred to are the built in Windows 10 system shortcuts to the folders in question. I don't think deleting these is either possible, or advisable.
Also, despite the uninstall, a 'Dropbox' folder still exists on my computer with the above mentioned folders. Deleting the folders also deletes them from their original location as well. Hardly 'uninstalled' behavior.
Additionally, I scanned my Registry. It is littered with references to 'Dropbox'.
It is obvious that the uninstall did NOT return my computer to it's state prior to the install. How is this to be remedied?
Since nobody else seems to have any ideas, how do I contact Dropbox directly to get assistance with this problem?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Walter
Community Moderator @ Dropbox
dropbox.com/support
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I had a very similar experience, the uninstall of Dropbox did not clean up after itself properly and have those linked folders leftover like the original poster. Please update with your process to resolve this.
Hey there @jgroth, thanks for joining the discussion here and sorry to hear you're having issues with this.
Can you please try reinstalling the desktop app on your computer and then follow these steps to disable the computer backup feature?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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