Why are file extensions becoming capitalized when being uploaded to Dropbox?

[Jbizzle]

Hello,

We are having an issue with certain files. We store .txt files, but when they are uploaded into dropbox, they are changed to .TXT files. and when we attempt to change it back it jsut reverts to a .TXT file. How do we fix this?

[Rich]

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@Jbizzle wrote:

We store .txt files, but when they are uploaded into dropbox, they are changed to .TXT files.

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Both .txt and .TXT are the same file type. What, exactly, is the issue caused by a different case in the file extension?

That said, Dropbox doesn't change your filenames when uploading them, so something else must be converting the file extension to uppercase. How are you uploading these files? And how are you renaming them, because you should be able to rename a file and change the case. I just tested it and it works fine.

[Jbizzle]

If they are the same file, then why is it when we try to upload that .TXT file to OpenAI, it's unsupported but when it's a .txt file it is supported. We tried renaming them. We went in and manually changed the file name to a .txt file and that did nothing.

[Rich]

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@Jbizzle wrote:

If they are the same file, then why is it when we try to upload that .TXT file to OpenAI, it's unsupported but when it's a .txt file it is supported.

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That's a question for OpenAI to answer, as TXT and txt files are both (typically) just plain text files. If there's a requirement that files uploaded to OpenAI have an uppercase file extension, that's on them. Windows and macOS recognize both, and Linux just doesn't care.

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We tried renaming them. We went in and manually changed the file name to a .txt file and that did nothing.

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Again, how? In the Dropbox folder on your computer? On the Dropbox website? What steps did you take? What was the result? etc. Can you share any screenshots showing the problem?

[Jay]

Hi @Jbizzle, thanks for messaging the Community.

Are you uncertain that the reason the files are being rejected is due to the file extension, or is it doing else related to the file itself?

Are you uploading files to the Dropbox site directly, or by moving files into the Dropbox folder on your computer?

This will help me to assist further!