When I try to upload content using the website, nothing happens.

[rbkeep]

Since last week I have been unable to upload any files to the Dropbox website. When I click 'upload or drop' and then choose 'file', nothing happens. I have tried clearing the browser (Chrome) cache and deleting cookies, restarting my laptop, and trying a different browser (Edge), but no luck with any of those potential solutions. My colleagues use the desktop version of Dropbox and none of them have had similar issues or know how to help me. 

Many thanks,

Rosanne

[Megan]

Hey there, @rbkeep, let's see what we can find together about this! 

I know this  might sound trivial, but have you made sure your account has enough space? 

Does this happen when you try to upload content on a specific path of your account, or the results remain the same no matter the place you're trying to upload to? 

Let me know more, and we'll take it from there! 

[rbkeep]

Hi Megan,

Thanks so much for your reply.

I did verify that there's enough space. I've tried uploading files to a variety of folders and subfolders but nothing seems to work.

Thank you,

Rosanne 

[Megan]

Hey @rbkeep, thanks for the heads up! 

What happens if you use the desktop app to upload content? Do you have any issues then? 

Have you also made sure to restore your browser to its default settings and make sure that you don't have any browser plugins that could be affecting Dropbox? 

[rbkeep]

Hi Megan,

The only plug-ins I have are AdBlock (which is 'off' on the Dropbox website) and Adobe Acrobat. 

I have reset Chrome to default settings. 

I can't use the desktop version of Dropbox, unfortunately, because my work laptop doesn't have the storage capacity for it. 

[Kevin DBX]

Hi @rbkeep I'm an engineer that works on the website here. It seem that you're saying that after you select "Upload >> file" you don't see a dialog popup on the page to let you choose files, which obviously makes things pretty difficult. Are you able to drag files from Windows Explorer onto one of the folders on the website and do they upload?

If the answer is yes can you try clicking on this link, and then once the page loads clicking the "Choose File" button under the "Try It" section and see if a file picker shows up there? 

That will help us rule out any external issues first.

Thanks,

Kevin

[rbkeep]

Hi Kevin,

You are correct that no pop-up appears to enable me to actually choose the files I want to upload.

I'm honestly not sure how to drag files from my desktop (Windows Explorer) to the Dropbox website...

Thanks,

Rosanne 

[Matt_DBX · Accepted solution]

Hey @rbkeep, Another engineer from Kevin's team here. We put in a fix today for a related issue, and I think it may also help with the issue you've been seeing. It should be live on the site as of when I posted this message. Please let us know if you're still having trouble uploading later on today and we can continue to investigate.

Thanks,
Matt

[rbkeep]

It works now!!! THANK YOU!