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Maarten S.6's avatar
Maarten S.6
Helpful | Level 5
3 years ago

Vertical videos in BT.2020 "Missing media"

Today was the first time I uploaded a vertical video (story/ reel) to Replay for client review, however on its thumbnail it is indicated as "Missing media"

Any idea wether this has something to do with its portrait oriented (1080x1920) size?

  • Emmet's avatar
    Emmet
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi Maarten S.6, 

     

    Apologies for the delay, but our team has been looking into this. Are you still experiencing this when using Replay? And could you share a sreenshot of this so we can take a closer look into this. 

     

    Regards,

     

    Emmet

    • Maarten S.6's avatar
      Maarten S.6
      Helpful | Level 5
      3 years ago

      Hi Emmet,

       

      many thanks for your reply.
      I haven't tried it again until you guys might come back with a solution, so thank you for that.

      Will try it tomorrow.

       

      Best regards,
      Maarten
      --

       

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi there andyseiler, sorry for the tardy response; are you still having issues with this?

         

        If so, we can reach out via email to investigate a bit further if you like. 

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