Upload speeds from Dropbox aren't fast. Why is it slow?

[Joshua G12]

Hi, I need help. I have super fast internet and super slow upload speeds from dropbox, I was able to upload 150 photos in less than 2 minutes now it takes 20 minutes. I bought a new computer thinking that was the problem but is happening on both of them. I have had the internet company over 4 times trying to figure out what is wrong. My neighbor is a computer engineer and could not find anything wrong with my computers nor my connections. Why is dropbox upload so slow now? I need it fixed for work. Please help

[Joshua G12]

It says 2004 files, I am a real estate photographer. So I uploaded photos everyday multiple times, every Monday morning I delete all photos.

[Megan]

Was that a one-time incident or does it keep happening every time you sync new content @Joshua G12 ? 

[Joshua G12]

Every day. I upload anywhere from 1500 - 3000 photos a week, around 150 photos each upload and its slow for the last 3 months

[Walter]

Thanks for clarifying that for us, Joshua. 

In that case, I'd recommend getting in touch with our support team directly for further assistance as they'd be better equipped to help with account and specific information.

Let us know of any updates!

[Joshua G12]

I thought you were the support team.

[Joshua G12]

Why do I have to upgrade to talk to someone on the phone about a problem that dropbox has? I need this fixed. Hiw do I talk to someone that can help?

[Hannah]

Hi again, Joshua.

Here on the Community, we can't really access info specific to your account, we can only provide info and troubleshooting steps that seem to have helped other users with similar issues, that's why Walter suggested reaching out to support.

They'll be able to access account specific info, to provide personalized solutions.

Are you currently using a free Basic Dropbox account?

Let me know if you have issues reaching out to the team.

[Joshua G12]

Yes, I have the basic plan

[Jay]

Hi @Joshua G12, could you confirm what plan you're on according to this page?

Have you changed the bandwidth limit for uploads on your device, and set it to 'Don't limit'?