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Hi, I need help. I have super fast internet and super slow upload speeds from dropbox, I was able to upload 150 photos in less than 2 minutes now it takes 20 minutes. I bought a new computer thinking that was the problem but is happening on both of them. I have had the internet company over 4 times trying to figure out what is wrong. My neighbor is a computer engineer and could not find anything wrong with my computers nor my connections. Why is dropbox upload so slow now? I need it fixed for work. Please help
Was that a one-time incident or does it keep happening every time you sync new content @Joshua G12 ?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Thanks for clarifying that for us, Joshua.
In that case, I'd recommend getting in touch with our support team directly for further assistance as they'd be better equipped to help with account and specific information.
Let us know of any updates!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi again, Joshua.
Here on the Community, we can't really access info specific to your account, we can only provide info and troubleshooting steps that seem to have helped other users with similar issues, that's why Walter suggested reaching out to support.
They'll be able to access account specific info, to provide personalized solutions.
Are you currently using a free Basic Dropbox account?
Let me know if you have issues reaching out to the team.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Joshua G12, could you confirm what plan you're on according to this page?
Have you changed the bandwidth limit for uploads on your device, and set it to 'Don't limit'?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!