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Forum Discussion

NeilEvansRocks's avatar
NeilEvansRocks
Helpful | Level 6
2 years ago

Upload Speed Issue

For the last few hours my MacOS client has been having issues uploading: the upload speeds are ludicrously slow to non-existent, the timer swings wildly from a few seconds to hours trying to upload a...
Desktop
desktop app
Mac OS
Sync and upload
Syncing
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hey Arielct! Sorry to hear you’re having the same issue. 

 

Out of curiosity, what’s the app version of the Dropbox app that’s currently running on your computer? 

 

Did you have any computer/Dropbox updates recently that could have affected this?

Arielct's avatar
Arielct
Helpful | Level 5
2 years ago

Hi,

 

Thanks for the response.  

 

My internet speed

URL SPEED  please select

 

My DBox Version V172.4.7555

My Mac is a MacBook Pro (16-inch, 2019), 

2.6 GHz 6-Core Intel Core i7,

32 GB 2667 MHz DDR4

175Gb available on SSD drive

 

I have not added or changes any configuration or No Additional software has been added. 

We have a Business BD with over 13TB spare capacity to upload.

 

Hope this helps.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Arielct, if you're having this issue with our desktop app, can you check your preferences, to make sure your upload speed is not limited?

  • Arielct's avatar
    Arielct
    Helpful | Level 5
    2 years ago

    Hi Hanna,

     

     This is my setting

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Arielct, sorry to jump in, but could you update the app's version from this page and let us know if the issue persists?

     

    If it does, you could try rebooting your router too. 

  • Arielct's avatar
    Arielct
    Helpful | Level 5
    2 years ago

    Hi Im using DB v173.4.6706

     

    I still can't use DB for uploads its so slow. I used to have blinding upload now it's dire. I have even have the Fibre provider to but we have isolated it all to just Dropbox issue.

     

    HELP ANYONE ta 🙂

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Arielct, you mentioned that you tried to upload content on a different Mac at your office using the same upload speed. 

     

    What was the app's speed then? Can you also attach a screenshot of the app's syncing status at the moment? 

  • Arielct's avatar
    Arielct
    Helpful | Level 5
    2 years ago

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi again, Arielct; thanks for the screenshot.

     

    One more thing to clarify; does this issue only occur at your office, or have you tried to upload a file by connecting to your home WiFi and the same issue persists?

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