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Forum Discussion

NeilEvansRocks's avatar
NeilEvansRocks
Helpful | Level 6
2 years ago

Upload Speed Issue

For the last few hours my MacOS client has been having issues uploading: the upload speeds are ludicrously slow to non-existent, the timer swings wildly from a few seconds to hours trying to upload a...
Desktop
desktop app
Mac OS
Sync and upload
Syncing
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for this info and the ticket number, NeilEvansRocks.

 

I can see that the agent you chatted with has sent your case to our team, so you'll be receiving a reply with additional info very soon.

 

If you need anything else, please let us know.

NeilEvansRocks's avatar
NeilEvansRocks
Helpful | Level 6
2 years ago

Still being passed about very slow support being asked to do things like 'restart my router', this is clearly an issue with the Mac client, it's only upload that's broken, and it's only dropbox that I'm having this issue with in the Mac client, on the same connection same machine I have no issues at all using the web interface to upload, or use any other services.

This needs to be taken more seriously, is there a telephone second line support I can speak to that won't waste my time asking me to 'restart my computer' like I'm a 5 year old? 

  • Arielct's avatar
    Arielct
    Helpful | Level 5
    2 years ago

    Hi,

     

    Im having exactly the same issue on my Mac. For the last two days a a 32mb files takes 6 hours to upload. My internet is fine as all other upload apps are extremely fast just Dropbox. tries my account on another Mac at my Office same upload speeds so its not a local issue with Laptop/Mac Pro or Routers.

     

    Any ideas?

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Arielct! Sorry to hear you’re having the same issue. 

       

      Out of curiosity, what’s the app version of the Dropbox app that’s currently running on your computer? 

       

      Did you have any computer/Dropbox updates recently that could have affected this?

      • Arielct's avatar
        Arielct
        Helpful | Level 5
        2 years ago

        Hi,

         

        Thanks for the response.  

         

        My internet speed

        URL SPEED  please select

         

        My DBox Version V172.4.7555

        My Mac is a MacBook Pro (16-inch, 2019), 

        2.6 GHz 6-Core Intel Core i7,

        32 GB 2667 MHz DDR4

        175Gb available on SSD drive

         

        I have not added or changes any configuration or No Additional software has been added. 

        We have a Business BD with over 13TB spare capacity to upload.

         

        Hope this helps.

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