Unable to share with external users

[Mzee]

We are unable to share folders with people outside our team or organization. We have had an open ticket with the engineering team for almost a month and are still awaiting a resolution. This situation is impacting our business operations, and it feels like we’ve been waiting indefinitely.

[JasonSilverDBX]

Hi @Mzee ,  I'm very sorry to hear this.  Can you please share the ticket so I can investigate?

[JasonSilverDBX]

@Mzee , apologies again that you are facing this challenge and that we haven't provided a response.  I looked into this and am in touch with your account team.  We are investigating and will provide updates through them.

[Mzee]

Ticket #24175500: Dropbox Support

[Mzee]

Ticket #24175500: Dropbox Support

[JasonSilverDBX]

@Mzee Thank you!  We were able to locate your ticket last week and are working on this.  We'll route communication from here through your account team and customer support.

[velazquezpain]

We are having a similar issue. Whoever we share the files with has to login in order to access folder. Is there a work around to this?