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Forum Discussion
Unable to access a folder I created
5 years ago I created a folder in Dropbox and have been the owner ever since. Two weeks ago, I went to add a new member to the folder and was told I no longer have permission to perform this action....
This does not explain why the records of that folder do not match from one team member to another. Or why Cristy Baldwin, who does not even see that folder on her Dropbox account, is listed in the event log as having removed her access. Something is going on at Dropbox and the events log of this folder is incorrect. There is some internal problem. I would still like to know why the events log is listing these random events that were not performed by my team members. Is there some legal way for me to report suspicious activity.? Something is going on that is not above board, whether by Dropbox or some type of hacker and I am reluctant to put any more information on my account until this is resolved. I am still asking to see a record of when and who moved that folder into the account of a different organization when I was the owner of the folder.
In addtion, some error at Dropbox, or breach of security is now creating a lot of work for me and I would like to know how this error occurred instead of just being told I need to recreate an entire folder that took me years to build up.
Hannah
Dropbox Staff
Dropbox StaffI understand where you're coming from, aasedler, and we'll try our best to figure this out together.
To rule out the possibility of this happening due to unauthorized activity, what you can check, is the Security page in your account settings.
Do you see any web sessions of devices linked to the account that are not from you?
