Re: Unable to Upload files

Shelby W. · ‎12-11-2017

I am using Mac OS High Sierra 10.13.2 and Firefox 57.0.1. When I go to the Dropbox website and try to upload a file, I select the upload button, then choose that file that I would like to upload. (a file and not a folder), there isnt a Start Upload button....When I click on the upload button again, nothing happens. What am I doing wrong? Any help is appreciated!

Shelby W. · ‎12-13-2017

Hi Sanchez:

Well, what I ended up doing was to drag the file I wanted to upload over to the upload button and dropping the file there....That started the upload....

I now have another question for you.. I now want to delete a file using the Dropbox website. I login to my account, but I am unable to figure out how to delete. Some of the instructions I found on the Internet say to click on he icon next to the file name...I don't have this...Can you possibly help me with this problem?

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Sanchez · ‎12-12-2017

Hey @Shelby W.,

So, there isn’t an Upload button at all, or it is like grayed out, not clickable? Has this just started being an issue, or has it been happening for a while?

Let me know.

Thanks

Sanchez
Community Moderator @ Dropbox
dropbox.com/support

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Shelby W. · ‎12-12-2017

Hi Sanchez:

No, there isn't a button at all that I can find. Dropbox has been working great backing up, but I don't have to upload new files very often so I don't know if this has been an ongoing problem or if it just started.

Shelby W. · ‎12-12-2017

Hi Sanchez, I got this figured out..thanks for your help...

Sanchez · ‎12-13-2017

Hey @Shelby W., I’m glad that you got this taken care of! I’d be interested to know how you fixed this. Let me know, if you have a chance

Cheers

Sanchez
Community Moderator @ Dropbox
dropbox.com/support

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Shelby W. · ‎12-13-2017

Hi Sanchez:

Well, what I ended up doing was to drag the file I wanted to upload over to the upload button and dropping the file there....That started the upload....

I now have another question for you.. I now want to delete a file using the Dropbox website. I login to my account, but I am unable to figure out how to delete. Some of the instructions I found on the Internet say to click on he icon next to the file name...I don't have this...Can you possibly help me with this problem?

Rich · ‎12-13-2017

Select the file by checking the box to the left, then select Delete in the menu on the right.

trishmennell · ‎04-24-2019

Sorry, but I'm having the same problem and don't understand how you fixed. I've tried everything!

Daphne · ‎04-25-2019

Hey there @trishmennell,

Can you let me know what you are trying to achieve, and if you receive any error messages when trying to do so? Any screenshots (excluding personal info) would be helpful in understanding what you are seeing.

If you are trying to upload files to your account then please check out this article here.

Looking forward to hearing from you - Thanks!

Daphne
Community Moderator @ Dropbox
dropbox.com/support

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trishmennell · ‎04-25-2019

Thank you, Daphne. I received no error messages. Just nothing. Funny thing but when I tried in Chrome, it worked. I was in Safari. Why would this be?