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Forum Discussion
There are no folders in Save to Folder in Signature
I've just added a new member to our company DropBox and given her access to use a template in Signature. When she gets to the Save to Folder page, there are no folders available to her. There are no folders available under Choose default either. Is there another setting that needs to be enabled?
I'm having the same exact issue, was support able to provide a resolution for this?
- Megan
Dropbox Staff
Hi djaffee, welcome to our Community!
Can you clarify if you wish for them to be able to use a specific template on Dropbox Sign, or sign a document?
Provided it's something different, let me know more.
Also, which page do they use on their end, in order to achieve that?
Keep me posted, and we'll take it from there!
This user is trying to use an existing template to send to an employee. As an Admin, I have logged in to her DropBox, and she has all the existing folders in our team space, but she sees nothing when indicating where to save the document she is attempting to send. (See screen shot above.)
When you say what page, I'm assuming you mean the Signatures tab?
- Walter
Hey @Feonafe - sorry to hear about this.
Did you try getting in contact with our support team directly perhaps?
I am also encountering this same issue.
- Walter
In that case, I'd recommend getting in touch with our support team as they'll be able to assist further with account specific information @frenchfoxdesign
Let us know of any updates!
