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The desktop app refused to sync due to incompatible characters in filenames

The desktop app refused to sync due to incompatible characters in filenames

DrTAS
New member | Level 2

My dropbox shows Couldn't sync files. Due to usage of banned symbols. I cannot open the files to rename them.

Screenshot 2024-02-09 at 11.29.47 am.png

1 Reply 1

Walter
Dropbox Staff

Hi there @DrTAS - sorry to hear about your syncing issue.

 

You should be able to locate those files and rename them normally on the website or even locally on your device in your Dropbox folder after you quit the desktop app on your computer.

 

Let us know of any updates! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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