Syncing problems

[mhch83]

Hello. I work on a Mac running Ventura 13.3.1 (a). Ever since the last update of the Dropbox application, I've been experiencing many synchronization problems. Firstly, the green checkmark icon that used to appear everywhere when something was available offline is no longer visible. Secondly, I have numerous folders with a cloud and a downward arrow, but there are also many folders (which I have already synchronized) with no icon at all, and I don't know the status of those files or folders, whether they are in the cloud or on my hard drive. And thirdly, and most importantly, my synchronization has been paused for 1 month (yes, 1 month), with a message saying that 33.8GB is synchronizing, but there are many files that say "waiting to sync," and as a result, any new file I add doesn't upload. I have tried all possible options, including reinstalling the application, but nothing happens, and it goes back to telling me that it's synchronizing the 33.8GB. Does somebody know what can be happening? Just to let you know, I haven't made any changes to the internet or firewall settings; everything is the same as when it was working. Thank you.

[Megan]

Hi guys, can I reach out via email, in order for us to be able to investigate further? 

[mhch83]

Of course

[Megan]

I just sent you an email, I'll see you there @mhch83!

[mhch83]

Hello Megan. I haven't received any emails in any of my email accounts, and I've also checked my spam folders. Let's expedite this, please. Thank you.

[Megan]

Hi @mhch83, could you check again, and let me know if you're able to see it now?