Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Hello, a few weeks ago I decided to remove two large folders of my Macbook. Therefore, I went to the selective syncing thing and pressed update in order to delete these folders. The thing is that it was syncing until today (the number of files syncing was kind of frozen) when I gave up and excluded the folders to the trash and deleted them. However, even after this, the dropbox is still saying it is syncing. I just want to solve this issue immediately because it is giving me headaches. I tried to uninstall and install dropbox again and still is not working. Please help me
Hi there @frediedidier - sorry to hear about your syncing issue.
Could you please clarify your device's exact OS version and the version and status of the Dropbox desktop app installed there as shown in your menu bar at the moment?
This will help us assist further.
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
My MacOS is Ventura 13.2.1 and what I found here about the Dropbox is v197.4.7629
Could you update to the latest version from this page directly and let me know how it goes @frediedidier
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
I should uninstall my current version and download the Standard Installer or Offline Installer (Apple Silicon)?
No need to uninstall @frediedidier - just download and install from the page I linked to in my previous response.
Note that you can choose either of the installers.
Let me know of any updates!
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
Ok, it seems everything is fine. Thanks a lot!
I work with data and probably will have to sync a lot of files. How can I avoid to have this kind of syncing problem again? Thanks a lot!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!