Syncing is very slow even after reinstalling

[myriam m.1]

my sincro is very slow, i re-instal l againg an update, but it dosent work properly.

any heelpfull tips?

[Walter]

Hi there @myriam m.1 - sorry to hear about your syncing issue.

Could you please clarify your device's OS version, and the version and status of the Dropbox desktop app as shown in your menu bar/system tray?

Did you try rebooting your computer and router since you first noticed this or even adjusting your bandwidth settings through the app's preferences?

Let us know more and we'll take it from there, Myriam. 

[myriam m.1]

mi  mac  has  intalled  the  version of macos  montrey version  12,7,4

in my  dropbox i install this  18th  october, and  update version 210.4.4854

but this happen  recently, its  very slow the sincro,  and sometimes appear a  red  "x"

[myriam m.1]

by the  way  hello

sorry  my rudness  :))

[Walter]

I see, thanks for the additional information, Myriam.

Could you also send me a screenshot of the app's exact status as shown in your menu bar at the moment? 

[myriam m.1]

 it dosent sincro 135 files,  i  have to wait like 20 min to do it

[Hannah]

Thanks for the additional info, @myriam m.1!

If you go to your Dropbox preferences, in the "bandwidth/network" tab, is your bandwidth set to "don't limit"?

[myriam m.1]

yes, thats  already  done,  its not s

 

elected

[Hannah]

Thanks for the screenshot, Myriam!

Can you also check how many files you have in your Dropbox folder?

If they're close to 300K, can you reduce them a bit with selective sync, to see if that helps at all?

[myriam m.1]

i  have 1,4  T   left, i dont think  its   that.