Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Hello
The Finder Extension Icons indicating whether a file or folder is Online Only or Available Offline are showing up in my Finder, however, the statuses are incorrect. For instance a folder that contains files that are both Online Only files and Available Offline files is showing a cloud icon, when it should be showing a white circle with a green checkmark and green outline. I think the Finder Extension is confused. Is there a way to reset the Finder Extension so the icons show correctly without changing the Online Only or Available Offline settings that I have for my files/folders? I do not want to change the statuses of my files/folders, I just want the icons to indicate the statuses correctly. Thank you.
Mac 10.14.6
Dropbox 152.4.4880
@Megan is anyone at Dropbox listening?
Don't think so :^)
I'm sorry, but how does this explanation resolve the issue? The problem isn't that we don't understand what the new icon system means, but that it doesn't make sense and it isn't useful. This doesn't address the most popular beef with this change - why would I want my folder icon to show online-only status if most of the files inside are available offline? I'm not saying that the way DB saves space on my computer is bad, but now it's hard to manage storage myself witch is very important to me.
yes, for the BILLIONTH time, none of us misunderstand what the ticks now mean. The contention is, and always was, that it is a BAD system.
In particular:
• the distinction between files which are AVAILABLE and AVAILABLE OFFLINE is so trivial that it doesn't warrant a different icon.
• we have lost the ability to determine which "online-only" folders contain local files, and which don't.
The previous system was just perfect, and this new system is nonsensical and confusing. And as a result, I am currently looking for a new cloud service for my business.
And we acknowledge that what the sync icons mean, and we're saying is that this was a completely unnecessary, useless, not completely though out change that does noting to improve the usability of the service, and in fact makes it more confusing and less intuitive. Sometimes the Product and Design teams get it wrong. Can they just take the L on this one and change it back?
Here's the latest reply from Dropbox:
Dear customer,
Are you an idiot? The new system could not be simpler.
A green icon means A, B, C, or D. And sometimes E.
A gray icon means F, G, or H. Except when it means I. (Please see attached schedule of icons for additional details.)
A white icon means J, K, L, or M. Basically, it's for folders that are a mixture of online and offline. Except sometimes white icons are arbitrarily attached to individual files. This means either that the file itself is a mixture of online and offline, or that it was synced using a different means than a file with a green icon. If you synced your file over Wifi, it will appear green; if you used LAN, then it will be white. (This may vary depending on your OS, so please see attached schedule.)
Like I said, the system is staggeringly simple, and you are a pathetic dolt for not understanding it. If you were smarter, you would like the new system.
To follow up with customer service, please navigate our nonexistent customer service page.
Sincerely,
Dropbox
Actually, it's even more complicated that this, because I have FOLDERS that consist entirely of local files but for some reason have a white icon.
CC: Product and Design team
One other thing... this may sound crazy, but if you want to convey a new state then maybe, I don't know, come up with a new icon? I know, I know, this is edgy and extreme, but it actually can be done. The universe will not implode if more than 3 folder sync icons exist simultaneously.
@William F.5 Ummm, did you even look at the icon reference sheet? Everyone knows that means the folder synced on a Monday. Come on, be smarter.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!