Sync stuck and Windows Explorer crashing

[Seneca_83]

So it started with a 4k Video I had on my iPhone, synced it to Dropbox on the phone -> then my Windows 10 tried to sync it on my PC obviously.
Sync stuck and the whole Windows Explorer always crashed after 2-3min from a Windows 10 start!

I had to deinstall Dropbox and moved the whole box on my PC from an internal HDD drive to an external SSD drive.

So far so good!

But this was a nightmare and I almost crashed my whole PC! How can I avoid this?
I couldn´t "stop" or "delete" this sync!

What to do next time?
Thanks, Matt

p.s.: contact support/help form on Dropbox here online is very hard to find!!! Not good to be honest.

[Walter]

Hi there @Seneca_83 - sorry to hear about your syncing issue.

Could you let us know the version and status of the Dropbox desktop app as shown in your system tray at the moment or is it still crashing?  

Also, how many files are you syncing on your computer?

Let us know more and we'll take it from there, Matt. 

[Seneca_83]

209.4.3661 is my version
I use Dropbox everyday. Now it´s fine since I moved the whole box to an external SSD which seems/has to be faster than the internal HDD.
but it seems it was 1 or 2 4k video files that crashed the whole dropbox and almost my whole PC (because of WIndows Explorer which didnt work at all after 2-3min)
-> what to do next time???

[Walter]

If you  notice this happen again in the future, you can start by rebooting your computer and quitting and relaunching the app, Matt.

Should the issue persist afterwards, you can reach out to our support team directly or here, on our Community. 

[Seneca_83]

I mean, obviously I did all that. Restart PC, start Dropbox new
It always tries to sync that "issue" file and I can´t delete this sync (even if i delete the file to sync).
thats def. a bug!! please forward this.
matt

[Walter]

Sure thing, Matt. I've passed it on to the team internally and you can let us know if you have anything else to add.