Some files shows 0 byte

Question

So I have some files showing 0 bytes on Dropbox website.&nbsp;
When I try to download individually a file, it's gonna be a 0 byte file and when I try to open it with a text editor it's empty.
When I use an app to synchronise files on Windows with the app, it still show 0 byte et and it's empty.

But If I download the whole folder from dropbox website, the files have the correct size... And I can use them.
&nbsp;
It's seems to be only font files for now. (I haven't checked my whole 3To of data yet).Any ideas to fix it ?

Jay · Answer

Hi hugon, thanks for bringing this to our attention.
&nbsp;
Do the files appear the same way on the Dropbox site when you use another browser?
&nbsp;
Are these files that can only be opened on Mac devices?
&nbsp;
This will help me to assist further!

Typearture · Answer

I ran into this same issue, when transferring files from Mac to Windows 11 (in S mode, so I believe that's the reason).

The files are all correct on the Mac side, and I can see the correct file size in the Windows inspector. Just not when downloading them.

Guess it's some kind of security issue?

Nancy · Answer

Hi Typearture! I hope you’re doing well.&nbsp;
&nbsp;
Can you please let me know how you transferred your files from your Mac device to your Windows computer? Did you use a third-party app to do this?&nbsp;
&nbsp;
Are you seeing the correct file sizes on the Mac desktop app, but not the Windows app? What do you see on www.dropbox.com?

Typearture · Answer

Hi&nbsp;Nancy&nbsp;&nbsp;Both machines are logged in on the same dropbox, so for my Mac I just drag them over, for the Windows machine I download them through the Dropbox-S app. In the app on the Windows machine, dropbox.com and in my Mac finder, all files are shown correctly.&nbsp;It's only when I download them through the Dropbox Windows-11 S app that the fonts are set to 0 bytes.&nbsp;This could be an Windows 11-S issue though, the files are probably seen as installable software (which they are in the end) and disabled. This is fixable through an upgrade, but as I need to test things in 11-S, I rather keep it this way.&nbsp;&nbsp;

Nancy · Answer

Can you please right click on couple of these files, after you’ve downloaded them, and select to see their properties?&nbsp;
&nbsp;
I’d like you to send me a screenshot of what you see then, if you don’t mind.

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Some files shows 0 byte

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