Start 2025 on time and up to date. Seamlessly integrate your calendars into Dropbox with these simple steps.

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merk's avatar
merk
Helpful | Level 6
5 years ago

Ridiculously slow upload speeds

I've tried uploading through the website and using the windows app.  In both cases I'm lucky if i get 1/100 of what my actual upload limit is. I'm trying to upload about 4gb worth of files and it's s...
  • merk's avatar
    merk
    5 years ago

    I think I found a solution for myself. I noticed that on my laptop, on the same network as my PC, even if connected via wifi, i was getting faster speeds. Did some googling and I found a network setting that when i adjusted it, improved my network speeds overall.

    If you open a command prompt with admin priviledges, run the command

    netsh interface tcp dump 

    is autotuninglevel=disabled? if so try this

    netsh int tcp set global autotuninglevel=normal

    then try uploading or downloading and see if you get better results.

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Start 2025 on time and up to date. Seamlessly integrate your calendars into Dropbox with these simple steps.

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Get support and advice from the Dropbox Community."},"Rank:rank:43":{"__typename":"Rank","id":"rank:43","position":26,"name":"Helpful | Level 6","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:645175":{"__typename":"User","id":"user:645175","uid":645175,"login":"merk","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-1.svg"},"rank":{"__ref":"Rank:rank:43"},"email":"","messagesCount":15,"biography":null,"topicsCount":2,"kudosReceivedCount":19,"kudosGivenCount":4,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-03-22T16:22:41.183-07:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"followersCount":null,"solutionsCount":1,"messagesCount:{\"solution\":{\"eq\":true},\"topicId\":{\"eq\":\"message:395342\"}}":15,"kudosGivenCount:{\"solution\":{\"eq\":true},\"topicId\":{\"eq\":\"message:395342\"}}":4,"kudosReceivedCount:{\"solution\":{\"eq\":true},\"topicId\":{\"eq\":\"message:395342\"}}":19,"ssoId":null,"solutionsCount:{\"solution\":{\"eq\":true},\"topicId\":{\"eq\":\"message:395342\"}}":1,"entityType":"USER","eventPath":"community:mxpez29397/user:645175"},"ForumTopicMessage:message:395342":{"__typename":"ForumTopicMessage","uid":395342,"subject":"Ridiculously slow upload speeds","id":"message:395342","revisionNum":2,"repliesCount":86,"author":{"__ref":"User:user:645175"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001014"},"conversation":{"__ref":"Conversation:conversation:395342"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:395342"},"body@stripHtml({\"truncateLength\":200})":" I've tried uploading through the website and using the windows app.  In both cases I'm lucky if i get 1/100 of what my actual upload limit is. I'm trying to upload about 4gb worth of files and it's s...","body@stringLength":"495","rawBody":"

I've tried uploading through the website and using the windows app.  In both cases I'm lucky if i get 1/100 of what my actual upload limit is. I'm trying to upload about 4gb worth of files and it's saying its going to take 2+ days because it's uploading at 20kbps. Even comcast is faster then this.

\n

I've already set the app to use unlimited bandwith and it hasn't helped. Dropbox is pretty easy to use, but if this is the fastest I can upload, dropbox is going to get dropped.

","kudosSumWeight":4,"postTime":"2020-02-06T16:28:39.082-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wx","node":{"__typename":"Tag","id":"tag:sync","text":"sync","time":"2021-10-06T07:45:18.620-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wy","node":{"__typename":"Tag","id":"tag:upload","text":"upload","time":"2020-02-10T15:04:35.666-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:395342_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":27762},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:395342":{"__typename":"Conversation","id":"conversation:395342","solved":true,"topic":{"__ref":"ForumTopicMessage:message:395342"},"lastPostingActivityTime":"2023-09-12T09:46:57.086-07:00","lastPostTime":"2023-09-12T09:46:57.086-07:00","unreadReplyCount":86,"isSubscribed":false},"ModerationData:moderation_data:395342":{"__typename":"ModerationData","id":"moderation_data:395342","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:395342_2":{"__typename":"Revision","id":"revision:395342_2","lastEditTime":"2020-02-06T16:38:41.568-08:00"},"ForumReplyMessage:message:396508":{"__typename":"ForumReplyMessage","id":"message:396508","conversation":{"__ref":"Conversation:conversation:395342"},"author":{"__ref":"User:user:645175"},"revisionNum":1,"uid":396508,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"subject":"Re: Ridiculously slow upload speeds","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:396508"},"parent":{"__ref":"ForumReplyMessage:message:396425"},"body":"

Got your message and replied there. I'll continue this through email. And if we resolve it I'll try to remember to post a note here as well in case it helps anyone else.

","body@stringLength":"176","rawBody":"

Got your message and replied there. I'll continue this through email. And if we resolve it I'll try to remember to post a note here as well in case it helps anyone else.

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I too have been experiencing very slow upload / Sync speeds for about the last two weeks or more.
I only use the Desktop App and prior to this issue developing I had the Bandwidth setting set at the default, I have since changed to Unlimited upload and back again to default and back again to unlimited. None of which change/help the issue.
The main file I'm having issues with is Quickbooks DB file.
The file used to sync, after closing Quickbooks at the most within 30 seconds. Now it starts out saying, for example, 2+ days, then 6 hours then after up to 5 minutes it's synced.

Also to When I try to open the file now, I have to Pause the Dropbox syncing before the file will open. On rare occasions, I have had this previously, but it's every time now.

File size is 142MB
Internet Connection is 100Mb Connection. Speedtest reports (today for example, but it's relatively typical) 26 Ping, 88 Down, 35 Up.

Dropbox has changed something, obviously a so-called update/improvement, which clearly has gove very wrong. I also am a paid subscriber but I really don't like this new BS that is going on, including the ridiculous price hike for features I'll never ever need.

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I think I found a solution for myself. I noticed that on my laptop, on the same network as my PC, even if connected via wifi, i was getting faster speeds. Did some googling and I found a network setting that when i adjusted it, improved my network speeds overall.

If you open a command prompt with admin priviledges, run the command

netsh interface tcp dump 

is autotuninglevel=disabled? if so try this

netsh int tcp set global autotuninglevel=normal

then try uploading or downloading and see if you get better results.

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I did some additional testing. The speeds I get with speedtest.net vary depending on what browser i use. But the max speeds are 600-700mbps up and down. 

The speeds I get with dropbox, regardless of what browser i use or if i use the desktop app, always top out at around 30mbps. So, basically 5% of my maximum speed. And i get the same speeds when downloading as well.

I'd really like to get this resolved since aside from these speed issues I'm happy with dropbox. But if this can't be resolved, I'm going to look for another service to replace dropbox. There's no point in paying for 2 TB of storage space if it's too slow to actually make use of the space.

For comparison, I uploaded a 1gb video file to my google drive - that went over 10x faster, it was uploading at 300-400mbps.  Dropbox has better pricing, but I'd switch to google if the upload speeds with dropbox can't be resolved.

","body@stringLength":"927","rawBody":"

I did some additional testing. The speeds I get with speedtest.net vary depending on what browser i use. But the max speeds are 600-700mbps up and down. 

The speeds I get with dropbox, regardless of what browser i use or if i use the desktop app, always top out at around 30mbps. So, basically 5% of my maximum speed. And i get the same speeds when downloading as well.

I'd really like to get this resolved since aside from these speed issues I'm happy with dropbox. But if this can't be resolved, I'm going to look for another service to replace dropbox. There's no point in paying for 2 TB of storage space if it's too slow to actually make use of the space.

For comparison, I uploaded a 1gb video file to my google drive - that went over 10x faster, it was uploading at 300-400mbps.  Dropbox has better pricing, but I'd switch to google if the upload speeds with dropbox can't be resolved.

","author":{"__ref":"User:user:645175"},"isEscalated":null},"ForumReplyMessage:message:396226":{"__typename":"ForumReplyMessage","id":"message:396226","revisionNum":1,"uid":396226,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"conversation":{"__ref":"Conversation:conversation:395342"},"subject":"Re: Ridiculously slow upload speeds","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:396226"},"body":"

Hey peeps, thanks for your updates here!

\n

I'd be more than happy to look into this with you both merk and C L B.!

\n

If you haven't already C L B., can you check the bandwidth settings within the desktop app preferences to see if you have those limited at all?

\n

If that doesn't seem to do the trick, can you both let me know if I can reach out the emails linked with your profiles here to look into this more?

\n

Keep me posted!

","body@stringLength":"1162","rawBody":"

Hey peeps, thanks for your updates here!

\n

I'd be more than happy to look into this with you both  and !

\n

If you haven't already , can you check the bandwidth settings within the desktop app preferences to see if you have those limited at all?

\n

If that doesn't seem to do the trick, can you both let me know if I can reach out the emails linked with your profiles here to look into this more?

\n

Keep me posted!

","author":{"__ref":"User:user:1063216"},"isEscalated":null,"parent":{"__ref":"ForumReplyMessage:message:395915"}},"ForumReplyMessage:message:396327":{"__typename":"ForumReplyMessage","id":"message:396327","revisionNum":1,"uid":396327,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"conversation":{"__ref":"Conversation:conversation:395342"},"subject":"Re: Ridiculously slow upload speeds","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:396327"},"body":"

Yes you can reach me via the email associated with my account here.

Thanks

","body@stringLength":"87","rawBody":"

Yes you can reach me via the email associated with my account here.

Thanks

","author":{"__ref":"User:user:645175"},"isEscalated":null,"parent":{"__ref":"ForumReplyMessage:message:396226"}},"ForumReplyMessage:message:396425":{"__typename":"ForumReplyMessage","id":"message:396425","revisionNum":1,"uid":396425,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"conversation":{"__ref":"Conversation:conversation:395342"},"subject":"Re: Ridiculously slow upload speeds","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:396425"},"body":"

I was able to locate your open ticket in our Support channel and I've followed up with you there merk.

\n

Please check your inbox when you have the chance for my message.

\n

Thanks!

","body@stringLength":"386","rawBody":"

I was able to locate your open ticket in our Support channel and I've followed up with you there .

\n

Please check your inbox when you have the chance for my message.

\n

Thanks!

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Ridiculously slow upload speeds","moderationData":{"__ref":"ModerationData:moderation_data:396731"},"body":"

Thanks for your update merk!

\n

I'm sure this info will be helpful to others with the same issue so I appreciate you taking the time to keep us in the loop here too. :grin:

\n

I'm sorry to hear you're having issues with this too auzhost

\n

I wanted to mention that we don't recommend syncing database files with Dropbox as this can cause syncing issues. You can check out more info on using databases here.

\n

As a first step, can you try just restarting your internet router to see of that helps? This might get you a different route to the servers which could help with the speeds.

\n

Let me know and we'll take it from there!

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