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Problems syncing and getting Dropbox to recognize deleted files

Problems syncing and getting Dropbox to recognize deleted files

vwagner
Explorer | Level 3

I keep getting messages that my Dropbox account is over the 2 GB limit. I've removed several folders and file from Dropbox to my desktop to make room, but for some reason Dropbox hasn't recognized it. I also pulled the same files and folders from my local Dropbox folder and I can't get it to sync with the online version. I don't know what I'm doing wrong. I'm using a MacBook Pro with a Firefox browser.

 

Does anyone have any suggestions?

13 Replies 13

vwagner
Explorer | Level 3

I have a couple of shared folders, but nothing is showing up in the Backup page, even files and folders I haven't shared.

Walter
Dropbox Staff

Shared folders take up space on your account @vwagner 

 

Have you tried removing your access from them to see if your space is freed up then?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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vwagner
Explorer | Level 3

I deleted most of my folders except shared folders. I also removed some files, but I kept some. But the system doesn't seem to acknowledge my deleted folders. That's why I'm at such a loss of what could be going on.

Walter
Dropbox Staff

What does your plan tab show in regards to your quota breakdown @vwagner ?

 

Also, how large are the shared folders you kept? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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    Walter Dropbox Staff
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    vwagner Explorer | Level 3
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    Megan Dropbox Staff
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