You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
There's a lot of posts about possible issues with OS X High Sierra and Smart Sync. We use dropbox a lot and have only recently enabled Smart Sync for all users in the team. Can someone from Dropb...
The issue reported with the preferences not loading the right screen / not being able to enable Smart Sync is an issue we're actively investigating right now.
Is this happening while using VNC to remote into the machines or is it also happening when sitting at the keyboard? In my case I was using VNC with all of the machines.
You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
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There's a lot of posts about possible issues with OS X High Sierra and Smart Sync.
We use dropbox a lot and have only recently enabled Smart Sync for all users in the team. Can someone from Dropbox confirm what the status of Smart Sync with 10.13 is, we can't upgrade our system software unless Dropbox will work...
Cheers
Duan
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Apple recommended something I should have thought of... Safe mode.
\n
\n
I first disabled Gatekeeper using the following command in terminal (unclear if this would be required):
\n
sudo spctl --master-disable
\n
I then rebooted the Mac into safe mode and opened the Security panel in System Preferences and clicked the Allow button.
\n
The Blocked message cleared from the Security Panel and Smart Sync was active and operating normally when I rebooted.
\n
\n
Issue seems resolved.
","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","postTime":"2017-12-07T12:11:10.899-08:00","lastPublishTime":"2017-12-07T12:11:10.899-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":18396},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:243520/message:255752","customFields":[]},"User:user:563452":{"__typename":"User","id":"user:563452","deleted":false,"uid":563452,"login":"monaronyc","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-12-07T09:45:46.409-08:00","confirmEmailStatus":null},"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-11.svg"},"rank":{"__ref":"Rank:rank:44"},"email":"","messagesCount":20,"topicsCount":3,"kudosReceivedCount":3,"kudosGivenCount":0,"kudosWeight":1,"followersCount":null,"solutionsCount":0},"ForumReplyMessage:message:260737":{"__typename":"ForumReplyMessage","uid":260737,"id":"message:260737","revisionNum":2,"author":{"__ref":"User:user:563452"},"readOnly":true},"ModerationData:moderation_data:261144":{"__typename":"ModerationData","id":"moderation_data:261144","status":"APPROVED","rejectReason":null},"AcceptedSolutionMessage:message:261144":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:6593"},"id":"message:261144","revisionNum":1,"uid":261144,"depth":10,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:260737"},"conversation":{"__ref":"Conversation:conversation:243520"},"subject":"Re: Os X 10.13 High Sierra & Smart Sync","moderationData":{"__ref":"ModerationData:moderation_data:261144"},"body":"Hi monaronyc and others,
The issue reported with the preferences not loading the right screen / not being able to enable Smart Sync is an issue we're actively investigating right now.
I hope to be in touch with an update shortly.
Many thanks for highlighting.","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"203","postTime":"2018-01-18T04:33:37.479-08:00","lastPublishTime":"2018-01-18T04:33:37.479-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":18046},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:243520/message:261144","customFields":[]},"User:user:615649":{"__typename":"User","id":"user:615649","uid":615649,"login":"ibizwu","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg"},"rank":{"__ref":"Rank:rank:45"},"email":"","messagesCount":6,"biography":null,"topicsCount":0,"kudosReceivedCount":2,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-02-11T12:57:25.849-08:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ModerationData:moderation_data:264751":{"__typename":"ModerationData","id":"moderation_data:264751","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ModerationData:moderation_data:264749":{"__typename":"ModerationData","id":"moderation_data:264749","status":"APPROVED","rejectReason":null},"ModerationData:moderation_data:264748":{"__typename":"ModerationData","id":"moderation_data:264748","status":"APPROVED","rejectReason":null},"ModerationData:moderation_data:264745":{"__typename":"ModerationData","id":"moderation_data:264745","status":"APPROVED","rejectReason":null},"User:user:330246":{"__typename":"User","id":"user:330246","login":"Jane","uid":330246,"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0zMzAyNDYtNjA5OGkyNTA4MEQ2QjA4QTk0RjQ3"},"rank":{"__ref":"Rank:rank:26"},"email":"","messagesCount":8220,"biography":null,"topicsCount":4,"kudosReceivedCount":906,"kudosGivenCount":1491,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-12-02T02:31:15.308-08:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":1659},"ModerationData:moderation_data:264590":{"__typename":"ModerationData","id":"moderation_data:264590","status":"APPROVED","rejectReason":null},"User:user:616365":{"__typename":"User","id":"user:616365","login":"parker1","uid":616365,"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-8.svg"},"rank":{"__ref":"Rank:rank:47"},"email":"","messagesCount":2,"biography":null,"topicsCount":0,"kudosReceivedCount":1,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-02-12T09:48:53.271-08:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"Rank:rank:47":{"__typename":"Rank","id":"rank:47","position":30,"name":"New member | Level 2","color":"333333","icon":null,"rankStyle":"TEXT"},"ForumReplyMessage:message:264590":{"__typename":"ForumReplyMessage","id":"message:264590","revisionNum":1,"uid":264590,"depth":12,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"conversation":{"__ref":"Conversation:conversation:243520"},"subject":"Re: Os X 10.13 High Sierra & Smart Sync","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:264590"},"body":"
I am experiencing the same issues with high sierra and smart sync. In fact, syncing in general is extremely slow and inefficient. We are paying over £60 per month for Dropbox as a team and finding the level of support totally unhelpful. We reported issues in Dec 2017 and we are still waiting for a solution...
","body@stringLength":"317","rawBody":"
I am experiencing the same issues with high sierra and smart sync. In fact, syncing in general is extremely slow and inefficient. We are paying over £60 per month for Dropbox as a team and finding the level of support totally unhelpful. We reported issues in Dec 2017 and we are still waiting for a solution...
","author":{"__ref":"User:user:616365"},"isEscalated":null},"ForumReplyMessage:message:264745":{"__typename":"ForumReplyMessage","id":"message:264745","revisionNum":1,"uid":264745,"depth":13,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"conversation":{"__ref":"Conversation:conversation:243520"},"subject":"Re: Os X 10.13 High Sierra & Smart Sync","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:264745"},"body":"
I hope you’re doing well today, thanks for posting on the Dropbox Community on your syncing-related issue & welcome aboard!
\n
\n
As you’ve mentioned that you’ve already emailed our team on this matter, I’d like to ask you a ticket ID to reference. I’d appreciate it if you included it in your next post here, so as to make sure to review the case internally.
\n
\n
Secondly, based on your description, I gather that you’ve already run some tests on the behavior on your end. Because you’ve mentioned that you’re experiencing a latency while syncing your files to your account online(while using Smart sync?), could you include some more details or your findings while researching here, so that I see if I can reproduce on my end?
\n
\n
- benniii: Hey there, are you experiencing an issue enabling Smart Sync on your System Preferences? As our top-level team technicians are currently investigating the root causes of this issue, have you been able to get in touch through our Official Support Channel by any chance?
\n
\n
Thanks in advance for your cooperation & I'm looking forward to hearing back from you!
I hope you’re doing well today, thanks for posting on the Dropbox Community on your syncing-related issue & welcome aboard!
\n
\n
As you’ve mentioned that you’ve already emailed our team on this matter, I’d like to ask you a ticket ID to reference. I’d appreciate it if you included it in your next post here, so as to make sure to review the case internally.
\n
\n
Secondly, based on your description, I gather that you’ve already run some tests on the behavior on your end. Because you’ve mentioned that you’re experiencing a latency while syncing your files to your account online(while using Smart sync?), could you include some more details or your findings while researching here, so that I see if I can reproduce on my end?
\n
\n
- benniii: Hey there, are you experiencing an issue enabling Smart Sync on your System Preferences? As our top-level team technicians are currently investigating the root causes of this issue, have you been able to get in touch through our Official Support Channel by any chance?
\n
\n
Thanks in advance for your cooperation & I'm looking forward to hearing back from you!
","author":{"__ref":"User:user:330246"},"isEscalated":null,"parent":{"__ref":"ForumReplyMessage:message:264590"}},"ForumReplyMessage:message:264748":{"__typename":"ForumReplyMessage","id":"message:264748","revisionNum":1,"uid":264748,"depth":14,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"conversation":{"__ref":"Conversation:conversation:243520"},"subject":"Re: Os X 10.13 High Sierra & Smart Sync","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:264748"},"body":"
We too are seeing the same exact problems. We are now in High Sierra 10.13.3 using Dropbox app v43.4.50. Problems still persist with Smart Sync and sycronization. I believe there are screenshots to this discussion you can reference.
","body@stringLength":"239","rawBody":"
We too are seeing the same exact problems. We are now in High Sierra 10.13.3 using Dropbox app v43.4.50. Problems still persist with Smart Sync and sycronization. I believe there are screenshots to this discussion you can reference.
","author":{"__ref":"User:user:563452"},"isEscalated":null,"parent":{"__ref":"ForumReplyMessage:message:264745"}},"ForumReplyMessage:message:264749":{"__typename":"ForumReplyMessage","id":"message:264749","revisionNum":1,"uid":264749,"depth":15,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"conversation":{"__ref":"Conversation:conversation:243520"},"subject":"Re: Os X 10.13 High Sierra & Smart Sync","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:264749"},"body":"Is this happening while using VNC to remote into the machines or is it also happening when sitting at the keyboard? In my case I was using VNC with all of the machines.","body@stringLength":"173","rawBody":"Is this happening while using VNC to remote into the machines or is it also happening when sitting at the keyboard? In my case I was using VNC with all of the 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