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duanstokes's avatar
duanstokes
Explorer | Level 3
8 years ago

Os X 10.13 High Sierra & Smart Sync

There's a lot of posts about possible issues with OS X High Sierra and Smart Sync.  We use dropbox a lot and have only recently enabled Smart Sync for all users in the team. Can someone from Dropb...
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  • Brian B.39's avatar
    Brian B.39
    7 years ago

    Apple recommended something I should have thought of... Safe mode.

     

    I first disabled Gatekeeper using the following command in terminal (unclear if this would be required):

    sudo spctl --master-disable

    I then rebooted the Mac into safe mode and opened the Security panel in System Preferences and clicked the Allow button.

    The Blocked message cleared from the Security Panel and Smart Sync was active and operating normally when I rebooted.

     

    Issue seems resolved.

  • Ross_S's avatar
    Ross_S
    7 years ago
    Hi monaronyc and others,

    The issue reported with the preferences not loading the right screen / not being able to enable Smart Sync is an issue we're actively investigating right now.

    I hope to be in touch with an update shortly.

    Many thanks for highlighting.
monaronyc's avatar
monaronyc
Helpful | Level 5
Hi Guys, sorry even with this still happening. What else you got? High Sierra 10.13.2. Dropbox client 41.4.80. Please Advise.
monaronyc's avatar
monaronyc
Helpful | Level 5
7 years ago

And a quick screenshot here of what's going on. When we enter the users email and hit connect, we get the prompt to open System Preferences to enable Smart Sync. But when we do, we see nothing to enable. High Sierra 10.13.2. Dropbox client 41.4.80. Please Advise:

  • Ross_S's avatar
    Ross_S
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hi monaronyc and others,

    The issue reported with the preferences not loading the right screen / not being able to enable Smart Sync is an issue we're actively investigating right now.

    I hope to be in touch with an update shortly.

    Many thanks for highlighting.
  • monaronyc's avatar
    monaronyc
    Helpful | Level 5
    7 years ago

    YES! We know about the VNC problem. Found that out the HARD WAY! But yes, problem is when the app asks you to enable in System Preferences, and nothing is there to enable. Per Screenshot:

     

     

     

  • parker1's avatar
    parker1
    New member | Level 2
    7 years ago

    I am experiencing the same issues with high sierra and smart sync. In fact, syncing in general is extremely slow and inefficient. We are paying over £60 per month for Dropbox as a team and finding the level of support totally unhelpful. We reported issues in Dec 2017 and we are still waiting for a solution...

  • ibizwu's avatar
    ibizwu
    Explorer | Level 4
    7 years ago
    and it's not while connected to any remote service such as VNC.
  • sampsen's avatar
    sampsen
    Explorer | Level 4
    7 years ago

     Hello, I'm experiencing the same problem. High Sierra 10.13.3 and Dropbox 42.4.50 won't allow me to enable smart sync. My Dropbox for Business account has over 25TB of data. I CAN'T sync that much data and Selective Sync is way too cumbersome with this much info. 

     

    We need a fix for this now.

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Thanks for keeping us in the loop here jcourtneycozero. As we’d really like to help you over on this matter, could you see if this persists with the Stable Build as well?
     
    - sampsen: Assuming that you’ve already enrolled in the feature on the Admin console, you could also make sure that it’s the default option. From there, right afterwards it’s advisable to reboot your device once, so as to reload all visual elements. Does that give you the option to allow System extensions? 
     
    Let us know how these steps work for you here!
  • ibizwu's avatar
    ibizwu
    Explorer | Level 4
    7 years ago

    It honeslty seems like Dropbox either does not realize there is an issue or does not know how to fix it. If you're developers are working on it you should just let folks know they are actively working it and provide frequent updates. I have a ticket open and they seem to ask the same questions and do the same steps to troubleshoot. It's very frustrating. I've never really had issues with Dropbox before until now. 

  • Ross_S's avatar
    Ross_S
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Sorry it's taken me so long to get back.

     

    We should now have resolved the issue where, when some opt into Smart Sync, you proceed to grant Accessability but can't proceed. Is anyone still hitting this on macOS 10.13+ ?

     

    Many thanks!

  • Ross_S's avatar
    Ross_S
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    majomabaja we'll reach out to you right now!

  • IIT's avatar
    IIT
    Helpful | Level 6
    7 years ago

    Has anyone managed to get a working solution to this? We have the same issue on Multiple Mac's with High Sierra.  Dropbox seem to have no clue on the issue and even with support tickets logged the response we are recieving is at SNAILS pace.

     

    Terrible support thus far.

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