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zolabola's avatar
zolabola
Explorer | Level 3
3 years ago

Online Files are shown as Zero Bytes

I am currently on MacOS Monteray 12.4 and using SmartSync (online-only) by default. The Dropbox App version is v151.4.4304 . I noticed that all the cloud files are now shown as Zero bytes. I could st...
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HTDUCK's avatar
HTDUCK
Helpful | Level 6

I all of a sudden am now having this exact issue. The whole point of using Dropbox and storing files online is to link to them without having to download copies locally and filling up your hard drive. Until this past weekend, linked files in InDesign always worked with Dropbox (without storing them locally) and now all of a sudden they do not.  I am only experiencing this on my Mac running Monterey.  On Macs running Catalina, everything works okay.

 

Has a resolution/solution been found?

 

Thanks!

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey HTDUCK, thanks for joining this discussion.

 

If you right-control click on a file and choose "make available offline" first, does it help?

 

And have you performed the update on the Dropbox app to Dropbox for macOS on your computer running Monterey?

  • HTDUCK's avatar
    HTDUCK
    Helpful | Level 6
    2 years ago

    Hi Hannah -

     

    Yes, I can access files working with them offline, but that's not what I want to do. That would require downloading every single file that is linked in any InDesign file, which would fill up my laptop and defeat the purpose of using Dropbox. 

     

    I know this is a Montery issue as my laptop just updated and broke my Dropbox Links. My other Macs running Catalina work as intended. 

     

    I thought Dropbox was supposed to have a fix to what apple did by now. I read it was to be rolling out by January. Is there a link that I should be going to or a method to force an update for Dropbox? 

     

    Thanks!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey HTDUCK! 

     

    As soon as you’re eligible, you should receive a notification from the Dropbox icon in your menu bar to install the Dropbox update for macOS.

     

    Depending on your current plan though, you may be able to join the beta version instead. Can you please clarify what's your Dropbox plan?

  • HTDUCK's avatar
    HTDUCK
    Helpful | Level 6
    2 years ago

    Nancy - we have an advanced plan for work and I also have a personal account as well.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the update, HTDUCK.

     

    We appreciate your feedback about this matter.

     

    At the moment, you can keep an eye on this article for any updates about the Dropbox for macOS support.

     

    This article also includes links to articles about the expected changes after the update etc., which you'll definitely find helpful.

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