No synching from Finder (Mac) To Dropbox online or app

[CKipshoven]

Hi guys

I hope you can help me out. I have two Dropbox Accounts, one from work and one private.

I have both accounts synched to my mac, so I can access both accounts from my Mac through the Finder.

Now my private dropbox has stopped synching: I can make changes or upload documents to my private dropbox an my Mac (via Finder) and everything looks and works fine. BUT: I cannot see those changes on my Dropbox app on my phone or in the dropbox cloud. I have waited some time for synching but now its bee several days and I still they do not show up (Finder on my mac still shows the files I uploaded though)

This problem only occurs with my private account, my work account is synching perfectly from/to all devices and platforms.

I already checked for synching problems, but there dont seem to be any. Can you help me out on how to fix this? Thanks!

[Jay]

Hi @CKipshoven, thanks for messaging the Community.

Is the personal account signed into those other devices, in addition to the work one?

What happens if you edit a file from the other device instead of the computer?

This will help me to assist further!

[CKipshoven]

Hi Jay 🙂

- Is the personal account signed into those other devices, in addition to the work one?

I am not sure: I can switch between private and work account on my phone ( dropbox app), on the web and in the Finder.

But: If I click on the little dropbox Icon on my mac (in the menu bar) it says, that my private account is not signed in (c.kipshoven account "abgemeldet" - see screenshot). When I want to sign it in there, it doesnt work. 

- What happens if you edit a file from the other device instead of the computer?

I tried uploading a picture from my mobile to both my dropbox accounts. Uploading to my work account was easy - it shows on all devices.

Uploading to my private account didnt go well: The pic only shows on my mobile, where I did the actual upload. It doesnt show on the web or on my mac (finder).

I get the feeling, something is wrong with my private account...

Thanks for helping!

[Jay]

I've edited the image to remove the names and email addresses. 

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

[CKipshoven]

Nope - I am not sure, but it might be, that the syncing stopped when I got my new computer. I installed everything and in regards to when my last items where sync on the private account, it must have been around that time. Could that be a problem?

[Jay · Accepted solution]

Do you have 3 or more devices connected on your personal account? This could be the reason why you can't add another device to the account.

[CKipshoven]

Yes - I guess that has been the problem 🙂 I deleted all the old devices and now we are syncing properly on all devices 🙂 Thank you for your help, Jay!

[Jay]

Glad to hear you were able to resolve this issue when connecting your new device!