You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Johnald8's avatar
Johnald8
Explorer | Level 3
12 months ago

Network error when uploading files to mobile app on Android

Since last week, file uploads from Android App do not work anymore. I follow the usual procedure, selecting the files, "adding/sharing" them to dropbox. It starts to upload but gets stuck and fails...
Android
Error Messages
Mobile
sync
upload
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Thanks for bringing this to our attention, Johnald8.

 

Can you let us know which Android version and which Dropbox version you're using?

 

Also, where are you saving the file from? Another app or is it saved on your phone?

 

And can you confirm that you have at least 500mb of free space on the device itself? That's what's needed for the Dropbox app to work correctly.

 

Keep me posted.

  • Johnald8's avatar
    Johnald8
    Explorer | Level 3
    12 months ago

    Thank you for your support Hannah, here is the situation

     

    Android version: MIUI 13.0.3.0 stable (Phone: Xiaomi Redmi 9 Note plus)

    Dropbox version: 358.2.4 (current latest version)

     

    The files are stored locally in the SD card and in the internal memory of the phone.

    Used space: 13,31 GB out of 17,38 GB (more than free 500 MB)

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      Thanks for the additional info, John!

       

      Can we actually send you an email, so we can look further into this?

      • Johnald8's avatar
        Johnald8
        Explorer | Level 3
        12 months ago

        Absolutely! I will be at your disposal for anything it may help.

        Thanks!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!