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Forum Discussion

rxpst32's avatar
rxpst32
Explorer | Level 4
3 months ago

Naming convention not working on video files.

When logged into the web (Firefox as the browser), I set a naming convention for a folder so that it lists the Date Captured, then lists the time from the metadata: YYYY-MM-DD-HH.MM. When I did this,...
naming convention
Sync and upload
Uploading
Web
rthsiung's avatar
rthsiung
Explorer | Level 3

Hey @Hannah —

I'm also having this issue right now. Same as @rxpst32.

 

Steps that I'm taking:

  1. Naming automation is set up on parent folder and applies to all subfolders.
  2. Uploading a batch of photos and videos from my phone via the Dropbox mobile app, into one of the subfolders where the automation is set to trigger.
  3. All photos get renamed correctly. Videos are not renamed at all.

 

In this screenshot, all the photo files (at the top) have the correct updated names (date + time prepended), and none of the video files (at the bottom) have the correct prepended date + time:

 

removed

 

I can't imagine changing browsers would do anything, since the new names are visible across all my devices.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi there rthsiung - sorry to hear you're having issues with this.

 

Can you try uploading only some video files and let us know if you get the same results?

 

Also, are you using an iOS device or an Android one? 

  • rthsiung's avatar
    rthsiung
    Explorer | Level 3
    2 months ago

    Hey Walter ! 

     

    Thanks for the response. I'm using an iOS device. I just uploaded 2 video files from my iPhone to a folder with this automation using the Dropbox mobile app. No dice. They have not been renamed.

     

    Rachel

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Does it happen when you use a web browser too, Rachel?

     

    Have you tried clearing the app's cache since you first noticed this by the way?

  • rthsiung's avatar
    rthsiung
    Explorer | Level 3
    2 months ago

    I tried clearing the app's cache and then uploading a couple videos — still no luck, the videos didn't get renamed.

     

    I then tried to upload those videos via the web browser. No luck, the videos didn't get renamed.

     

    I then tried to upload some photos via the web browser. This also didn't work, the photos did not get renamed.

     

    I tried uploading photos via the app — this worked. 

     

    I then tried videos via the app again.... Still didn't work.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Thanks for clarifying that for me rthsiung - much appreciated.

     

    Could you please send us a screenshot of the settings you've applied on this automated folder? 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hi rthsiung, we're unable to view external links for security reasons. Could you copy and paste the screenshot into your next reply so we can view it from here?

  • rthsiung's avatar
    rthsiung
    Explorer | Level 3
    2 months ago

    This Dropbox Forum page won't let me upload photos directly. When I click on the camera icon in the bar at the top of the WYSIWYG, the options shown to me are "Source" "Image description" "Dimensions" and "Constrain proportions." The "Source" field does not allow me to choose files from my computer, so it seems to me the only option is to enter in a URL in that field. Let me know if I'm missing something.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    rthsiung, are you clicking on this button above your message box?

     

  • rthsiung's avatar
    rthsiung
    Explorer | Level 3
    2 months ago

    Nancy Yes.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hmm, this is a bit odd indeed. Can you test this via a different browser/incognito mode and let me know if the same thing happens?

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