Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

James S's avatar
James S
New member | Level 2
8 months ago

My uploads are very slow and then end up stalling

I'm just about done with DropBox. It takes me for ever to upload images due to the fact my uploads keep stalling. I have tried everything on the discussion forum. Once I got them to upload, I sent my...
sync
upload
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hi there, James S, sorry to hear about this.

 

Can you let me know how you're uploading your files?

 

Are you using the Dropbox website, the mobile app, or the desktop app?

 

Also, how large are the files you're trying to upload?

 

Let me know and we'll go from there.

James S's avatar
James S
New member | Level 2
8 months ago

Im uploading my files via the dropbox website.

The files are 5 megapixels which is relatively small.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hello from me James S!

     

    Have you tried a different browser, by any chance? 

     

    If I were you I'd clear my cache, and also try an entirely different browser or an incognito mode, just to exclude and make sure this isn't a browser-related issue. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!