My Dropbox is not syncing to any of my devices

[fpulley]

My Dropbox is not syncing to any of my devices. This has been going on for a couple of months. I have tried updating. deleting and reinstalling the app, etc.

Please help!

[Jay]

Hi @fpulley, thanks for bringing this to our attention.

Is the Dropbox desktop application running and syncing on your computer? 

What is the current status of the app when you click the icon on the system tray/menu bar, in the message on the bottom left?

This will help me to assist further!

[fpulley]

Jay the only icon I see is at the top of my screen and it looks normal.

Thanks,'

Frank Pulley

[Mark]

What does it say if you mouse over it?

[fpulley]

It doesn't do anything, I have made sure that I am actually signed into Dropbox.

FRank Pulley

[Mark]

It should do something.... it should display text saying something like 

Dropbox 183.3.6667

Up to date

(Thats what mine is showing now). 

If its not doing ANYTHING it sounds like its crashed so try a reboot and/or reinstall from www.dropbox.com/downloading

[fpulley]

 it says Dropbox. I have tried uninstalling and reinstalling a couple of times w same result

Thanks,

Frank

[Megan]

Hi @fpulley, sorry to jump in here! 

Have you made sure you're looking at the correct little Dropbox icon, on your task or menu bar, next to your WiFi? It should look something like this:

[fpulley]

yes it is.  I would send you a pic of my taskbar if I could.

[fpulley]

Thanks for the reply, I have uninstalled and reinstalled Dropbox twice with the same result.

FRank