Make available offline doesn't show up in my settings or on my drop-down menus on my Windows 11

[randy123]

smart sync doesn't show up in my settings or on my dropdown menus on my new computer. Windows 11.

[randy123]

system extension is on.

[Megan]

You haven't recently updated your OS, have you @randy123? 

Feel free to also take a look at the steps our Community Manager shared here, and let me know if they help at all. 

[randy123]

tried the registry edit. Got an error saying i can't rename. 

 not sure how this is preventing dropbox from showing the proper sync menu options of make avail online/offline

 

[randy123]

BTW- My IT tech installed DP with admin privileges.  And this is a brand new computer with factory installation of windows.

[Megan · Accepted solution]

As a last step: have you tried an advanced re-install using these steps @randy123?

[randy123]

Just did the advanced reinstall and it looks like it's working. Thx!

[Megan]

That's fantastic @randy123!

If you need anything else give us a shout, we'll be one post away! 😎