We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

MrRichie's avatar
MrRichie
Explorer | Level 3
4 months ago

Mac OS - Files are unable to sync according to the desktop app

I am getting the sync issues message with macos. 

When I press the "view file" button, nothing happens if finder is not already open. If a finder window is already open, it just brings finder to the top and does not does the file. 

Is this a bug or is there any solution?

 

Desktop
desktop app
Mac OS
Sync and upload
Syncing
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hi MrRichie, thanks for bringing this to our attention.

     

    Are you able to locate these file names manually in Finder within the Dropbox folder?

     

    This will help me to assist further!

    • MrRichie's avatar
      MrRichie
      Explorer | Level 3
      4 months ago

      Hey Jay, 

      I an not able find them on the local machine. They are on my online and viewable via the browser.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Hey MrRichie, let me jump in here too!

         

        Also, what’s the OS version of your computer, as well as the Dropbox app version?

         

        If there's a chance that these are hidden files, then you can press Command + Shift + . (the period key) to show them in your Finder.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!