You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

jolkadre's avatar
jolkadre
Explorer | Level 4
7 years ago

Job reached maximum retry attempts

When I try to upload a PDF in gmail, I get error "Job reached maximum retry attempts".    How I can fix it?
sync
  • Frank_S's avatar
    Frank_S
    7 years ago

    Hey all,

     

    Quick update on this. We've made some changes on our side that should improve the success rate for saving files to your Dropbox via the Gmail Chrome addin. The underlying cause behind the degradation in performance appears to be caused by an issue with attachment links that Gmail is providing us, so we've reached out to them to try and resolve this fully. 

     

    As always, once I have more information to share I'll loop back here with an update!

     

    Frank

jhumn's avatar
jhumn
Explorer | Level 4

To my dsmay, I still get the error message when I tried to save the PDF file to my dropbox. I know some others in this community said their problems are resolved. Not for me. . . . 

 

 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Hey there jhumn!

 

Are you getting the same error? Would you mind sharing a screenshot of the exact error message you get?

 

Another thing you could here would be to clear your browser's cache  and/or (for testing purposes at least) restore your browser to its default settings by disabling any browser plugins other than the Gmail for Chrome plug-in. 

 

Let me know how this goes and we'll take it from there. Thanks in advance!

  • gcorvin's avatar
    gcorvin
    Helpful | Level 6
    7 years ago

    Not fixed. Here's the new error message:

    We experienced an issue saving your files. Please reload your webpage. If the problem persists, please contact Dropbox support.

     
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      Hey there gcorvin , jhumn and kathleenjaynes thanks for keeping us posted!

       

      gcorvin Is this still happening for you? Could you please send a screenshot of the error you get in order to have a further look into this as I think this is not totally related to the issue mentioned on this thread? 

       

      jhumn & kathleenjaynes: Glad to hear this was resolved for you guys - thanks for letting me know.  

       

      As per remembering the last save location while using the Gmail integration on Chrome to save email attachements - I'm not sure this is handled by us but I'll make sure to pass your comments to the team. Thanks for your feedback!

       

      Have a lovely day @ all! 

       

       

       

      Thanks!

      • gcorvin's avatar
        gcorvin
        Helpful | Level 6
        7 years ago

        hi!  heres a screenshot of the new error message im getting.  i agree this may be something different than the original post (since its a different error message)  thanks for your help

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