Jan. 12, 2024 System Issue Back ? "templates from the Signatures page in Dropbox may not be working"

[PB4WeGo]

We are being bounced off the screen for inputting the e-mail addys of signators and on to the next screen. We cannot use our template.

I see a similar sounding issue happened Jan. 12. Is anyone else currently experiencing this (Jan. 25, 2024) ?

Jan 12, 2024

Templates on Signatures page may be failing for some users

Resolved - This incident has been resolved.
Jan 12, 19:04 UTC

Investigating - Using templates from the Signatures page in Dropbox may not be working as expected for some users. We are working to fix the problem as quickly as we can. We’ll share another update shortly.
Jan 12, 18:46 UTC

[Walter]

Hi there @PB4WeGo - sorry to hear you're having issues with this.

Can you please send us a screenshot of the exact error you're getting and clarify what plan you're on at the moment?

Thanks so much!

[PB4WeGo]

Thank you Walter. This morning, after posting here and submitting a Help Ticket, the template accepted typing the name of the signer. I am about 99.9% positive that this was a repeat of a Jan. 12 System Issue:

Jan 12, 2024  SYSTEM ISSUE

Templates on Signatures page may be failing for some users

Resolved - This incident has been resolved.
Jan 12, 19:04 UTC

Investigating - Using templates from the Signatures page in Dropbox may not be working as expected for some users. We are working to fix the problem as quickly as we can. We’ll share another update shortly.
Jan 12, 18:46 UTC

Help Ticket Response did not acknowledge my mention of the system issue and offered the 'it's you, not me' advice to : change your browser, clear your browser--they left out reboot your pc.

For future reference, here is a screen shot(albeit tiny) showing that as soon as we dared type in that Name box, we'd get bounce out.

We seem to be back to having a fully functional template again.

Premium Hello Sign-now Dropbox Sign-account