Re: Indexing stuck in the same number of files for days

Mary I. · ‎09-20-2023

I have tried everything in this list: https://help.dropbox.com/sync/files-not-syncing?utm_source=sup&utm_content=chatbot#check-sync

and paused sync and resumed, restarted reinstalled - same number of files!

what else shall I do??

Hannah · ‎09-26-2023

Thanks for the ticket numbers, @Mary I..

Can you please also try giving Dropbox full disk access on your computer, to see if that helps?

Hannah
Community Moderator @ Dropbox
dropbox.com/support

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Mary I. · ‎09-27-2023

Already done this - has not helped

Jay · ‎09-27-2023

Hi @Mary I., have you tried replying to the ticket via email in order for the support agent to assist further on this matter?

Jay
Community Moderator @ Dropbox
dropbox.com/support

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