Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
i have problem for a couple of days. the icon of dropbox when i rollover the mouse it says to me indexing files all the time which is not normal for the use i make with it so many years. it has stucked. i tried to exit app re launch it , same. what is going on what should i do? it doesn't also sync my new files i put in
deleted
i am beginning to determine the problem. i ve been wrong about my 2 last comments so i deleted them. as i can see there are a bunch of certain files that i upload (indexing) every 3 days and i found out what they are. what do u want me to do?
but even if the files that i upload (indexing) are exactly the same with the old ones same thing happens, indexing for ever!
so what now? ill check later on cause have to go to work if there are any suspicious files like long filenames or anything i can think of , think of yourselves as well. waiting for your reply. this has something to do with dropbox my files are perfectly normal in general
thnx!
Hi @andreas781, I hope you don’t mind me jumping in, too.
If you try to move these “suspicious” files out of the local Dropbox folder, does your Dropbox app still get stuck at indexing, or does this seem to resolve the issue?
Nancy
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
deleted
deleted
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!