Icon in Menu Missing; Blue Green Icons Missing

[JH100]

Recently upgraded the dropbox app and Mac OS to Sonoma. Dropbox icon is no longer in the top menu unless I have already opened it from the finder window sidebar. Also there are no blue or green icons to indicate if files have synced. And no globe icon to go directly to dropbox in my browser so I can check to see if everything uploaded. Dropbox is not nearly as easy to use now. Anyway to get it back to how it was before?

[Jay]

Hi @JH100, thanks for bringing this to our attention.

It sounds like the Dropbox desktop application isn't running. Could you try opening the app from the Applications folder to see if the icon appears again?

This will help me to assist further!

[JH100]

Opening the app opens a folder showing my dropbox contents, but the icon doesn't appear in the menu bar and the blue and green icons are still missing. I do see a couple of cloud download icons on 2 of the items, which is new. Did the dropbox update get rid of the blue and green icons and change where the dropbox icon is located from the top menu to the finder window sidebar? These changes are not helpful, as it takes more clicking and time to do what I did before the dropbox app update.

[Jay · Accepted solution]

It sounds like you're on the new version of the Dropbox desktop application for Mac OS. You can find out more about the changes involved with the upgrade here.

The new sync icons can be found here. 

However, the icon should still appear on the menu bar. Do you have a lot of icons on there? There have been reports that Mac OS hides menu bar icons if there are too many on display at the top.

[JH100]

Ok, I see I have to choose "make available online" if I want the green checkmark to show. I am now seeing the icon in the menu bar. It looks like maybe there wasn't enough space before.

[Jay]

Actually, it's the opposite, if you make files available locally, then you get the green checkmark, otherwise you'd get the cloud with a down arrow icon.

I'm glad to hear you're able to see the Dropbox icon in the menu bar now!

[JH100]

Whoops, I meant make files available offline. Thanks for the help!

[Jay]

No worries, glad to have helped out!

[Ben5613]

Dear Jay,

I have the same problem but my files and folders are not even allowing me to 'make available offline' and no sync status icon shows up.   I tried reinstalling Dropbox and also setting Finder Extension to be on and off.  Nothing is working for me.  It is a new M3 Mac with 14.2.1 MacOS.  

I tried what was shown on the Web but didn't work.

How to Fix Dropbox/Mega Smart Sync Icons Not Showing on MacOS. Please navigate to System Preferences > Extensions > Finder Extensions and then disable and reenable the Dropbox/Mega finder extension as shown below. Reboot your computer to apply changes.

Please help.  Thanks.

[Walter]

Hey there @Ben5613 - sorry to jump in here, but could you let us know if you're able to find the Dropbox icon in your menu bar?

If so, what is its current status and version?

Also, could you have a look at the app's preferences under the sync tab and let us know the location of your Dropbox folder?