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The subject pretty much says it all! I'm on a Mac and I connected an external drive (formatted HFS+). A popup came up asking if I wanted to backup this drive to Dropbox and I said no. Now I'd like to explore that service but I can't figure out how to turn backup on for this drive now that I've dismissed the popup.
Is there a way to turn backup on for this drive other than reformatting it?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi!
Thanks for the reply. No, that didn't work.
My external drive is a Samsung T5, formatted as Mac OS Extended (journaled) which I understand is the same as HFS+ which meets the required formatting.
I have opened the Dropbox app (it's always running on my computer but I quit it and reopened it just to be sure) and then connected the drive. No dialog box asking to back it up appeared. 😞
I have also made sure that I have not checked "Hide all setup notifications when new external drives are plugged in."
Thanks for any other ideas you might be able to offer!
Oh - I'm currently on a Basic account if that helps. If I'm able to backup my external drives, that would certainly drive my decision to upgrade though!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Correct - I am on the latest 11.5 operating system and made sure my Dropbox app is the latest as well! (v128.4.2870)
Megan
Community Moderator @ Dropbox
dropbox.com/support
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I'm having this exact same issue! I said "No" to the initial pop-ups, now I can't get them to return! Someone at DropBox is looking into it ....
I was battling to solve same issue and solution that worked for me:
1. Control Panel> Hardware and Sound>Devices and Printers
2. Remove External Hard Disk
3. Eject Hard Disk
4. Plug it back in
All done with dropbox running and open on the background, and boom, it triggers the pop-out "Do you want to backup your external drive?"
Syncing...
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