We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Algorithm's avatar
Algorithm
Explorer | Level 4
5 months ago

I see an error on the desktop app that some files can't be synced due to being used by another app

Hello not sure if it's the latest update causing this, but I have troubles where dropbox wont sync some files saying they are used by another application which is not, and this on all my computers. W...
Desktop
Error Messages
Sync
Algorithm's avatar
Algorithm
Explorer | Level 4

Yes it's looks like it, once I save file on my third party app but not close it enought fast sync is stuck

Algorithm's avatar
Algorithm
Explorer | Level 4
5 months ago

For example here I created a new project on my third party app, Dropbox see file is used by this app, once I close it message disapear and it display first message on first picture I showed you.
here the new picture when file is really opened in the third app

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hey Algorithm - have you tried pausing sync or quitting the Dropbox desktop app and resuming sync or relaunching the app after you're done with creating the file in the 3rd party app you mentioned? 

    • Algorithm's avatar
      Algorithm
      Explorer | Level 4
      5 months ago

      Hello Walter, yes if I pause sync and restart sync it's working without any problem.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        In that case, I'd suggest following this process from now on when creating this type of files Algorithm 

         

        I wish I had a better answer than this. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!