I don't want Dropbox to remove my files

[Warren J.]

I installed Dropbox for one reason: to download and keep files there until I decide to remove them; however, Dropbox apparently seems to see its role in another way, and every time I've asked for an explanation, I'll get the same response: send a screenshot.  That's when I give up in frustration.

Today, I've lost or misplaced an important file, and I have to try again, but I still see no need to send a screenshot. Anyway, here is what I expect from Dropbox:

1. When I download a file there, I expect it to remain there until I decide to remove it. THAT'S IT, BUT MAYBE MORE IS NEEDED.

(1) I don't want Dropbox to ask me if I really want to keep my file in Dropbox.

(2) I don't want Dropbox to remove that file without my permission.

Can you help me with this problem? I've had it for years, but Dropbox kept turning me away by asking for a screenshot.

Sincerely,

Warren Jones

(Sat Sep 26, 2024)

[Mark]

1) How are you downloading? Can you explain the steps you are taking as that impacts the role Dropbox has on theings

2) I agree, but, at the moment its not changeable. 

3) Dropbox wont and doesn't. The only time it would remove/move a file is if you move it on another connected device (and so Dropbox replicates that change) OR you don't log on for over 12 months and so your account is marked as inactive and cleared OR you are over quota and they may delete data to bring you under.