We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
JEM58
2 years agoNew member | Level 2
I changed a file name on my computer and it's not showing up on my other devices
I am having sync issues. I was on my desktop and changed the name of a file. I went to my laptop and my other desktop a few days later and the new file name is not showing up. It is still the same old file name. It shows up as a new file name when I go to Dropbox online though. What can I do, besides restart my computer which is not solving the issue, to get the file to show up under the new name? Thanks!
- HannahDropbox Staff
Hey JEM58, thanks for bringing this to our attention.
If the new file name appears on your account online, that means that the change has synced with your account, but not with your other two devices, so that's where the sync issue must lie.
Can you check the sync status and version of the Dropbox app on your laptop and your second desktop?
You can do so, by hovering over the Dropbox icon in the system tray/menu bar.
Let me know what you find and we'll go from there.
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!