I can't see the files in the dropbox web site, but I can see in the dropbox folder in my PC

[Marina P.4]

Yesterday I try to access to a folder , of another Dropbox user (my sister) and I can't see any files inside this folder. And I realize that I can't see any of my own files in my own folders if i try yo see this by the dropbox web site!!! Today, it continues in the same way: I can see the files in my dropbox folder in my PC, but I CANNOT SEE ANY FILE in the web. What can I do to solve this problem? Thanks!

[Victoria -.]

I have exactly the same problem! As i wasn´t able to share a folder I had to move its files to another folder that was already shared and my friend could see them without problem, so the syncing thing is actually working. I can´t either access to the configuration menu from the web. What´s wrong with dropbox?? I need some help please. Thanks.

[310EI]

Hello, Marina & Victoria...

I'm not experiencing any problems whether I use Dropbox's website interface or their desktop client so it's not happening to everyone.

I can access the website interface using:

• Mozilla Firefox

• Google Chrome

HELP CENTER ARTICLES:

• I don't remember deleting anything... why are my files missing?

• How do I recover deleted files?

  • How do I select an event to recover deleted files from?
  • How do I recover previous versions of files?

• How do I rejoin a shared folder?

[310EI]

Hello...

Do you have any browser extensions in use that are blocking portions of the Dropbox website?

EXAMPLES:

• AdBlock

• AdBlock Plus

• NoScript Security Suite

• ScriptSafe

Try a new browser window with all of the extensions disabled.

Use a different browser altogether.

[Alon M.1]

I am having a similar problem. dropbox shows the "synced icon" (small green 'v') on the files, but when I go to the web-site, they're not there.

Just to make sure I'm looking at the right place, i right-clicked the files , and selected "view on dropbox" - and received a "file not found" error message.

Note that in my case, it is relevant only to some of the files, not all of them.

That was yesterday : Today, for some in-explicable reason, Drop-box started syncing the missing files - I can only assume that the're's been some sort of an update

Clearly, the problem isn't being observed by everyone - but at least 3 users have experience this - and maybe dropbox fixed a problem on the web-interface?

[Marina P.4]

Thanks for all the answers!
Today I can see all the files from my account in the website. I ever use Chrome. I have AdBlockPlus but clearly this is not the problem. I agree with Alon M.: "I can only assume that the're's been some sort of an update. Clearly, the problem isn't being observed by everyone - but at least 3 users have experience this - and maybe dropbox fixed a problem on the web-interface?"
I hope the problem does not recur!

[Victoria -.]

Thanks for the answers. Apparently the problem was resolved. Now I can see all my files in the website (using Chrome and AdBlockPlus, as usual). I wish I had received some e-mail notification explaining there was going to be technical adjustments -or whatever- that could interfere with the normal use of the service. I was quite worry.

[310EI]

Thanks for all the answers!  Today I can see all the files from my account in the website. I ever use Chrome. I have AdBlockPlus but clearly this is not the problem. -Marina P.

Thanks for the answers. Apparently the problem was resolved. Now I can see all my files in the website (using Chrome and AdBlockPlus, as usual). -Victoria

Hello...

You're both quite welcome.

There was not a Dropbox update that solved either of your related issues related to the website interface. However, it's possible that you both white-listed the Dropbox website within your ad blocking extension. Another possibility is that the ad blocking extension updated itself without your knowledge causing your problem to go away.

More often than not, the problem that you've had is related to your computer and/or browser (eg: ad blocking add-ons or extensions). Proof of that fact is to login to Dropbox's website interface using a different browser if the problem arises in the future (eg: Mozilla Firefox).

Please read this forum thread to see that using a different browser solved the same issue for another forum member (more information available as well).

Regardless of what solved your particular issues... I'm glad that it's working for you 😉

[Victoria -.]

Thank you! I´m definitely following your tips next time.

[Alon M.1]

I don't know about Marina or Victoria, but in my case it was definitely NOT due to an issue with the browser or an ad-blocker.

This is because I COULD see some of my files on the web site - surely if there was an issue with my browser, I would have been unable to see any files?

Again, the problem was there for two days - then mysteriously disappeared.