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I paid for 2tb dropbox account but now I can’t backup my live photos, i took dropbox because of online-only option but why live photos is ignored?
I believe its a important future
Hi @mtkrimi, thanks for posting today.
It is possible to upload Live Photos by enabling that option in the Videos section of the camera upload settings.
If you need any further assistance, please let me know!
Jay
Community Moderator @ Dropbox
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Hi @mtkrimi, thanks for posting today.
It is possible to upload Live Photos by enabling that option in the Videos section of the camera upload settings.
If you need any further assistance, please let me know!
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
There is no option for enabling Live Photo uploads in the video section (there is a single slider) of iOS version 294.2.2
My Live Photos are not working and I’d like to know how to enable this?
Hey @oldmax, if you go to the camera uploads settings and tap on 'upload from', do you not see 'live photos' as an option?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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There is a slider for Live Photos under the Smart Albums section but that turns off the slider for my Camera Roll.
The problem isn’t getting the picture to upload, the problem is when the Live Photo does upload it is not longer a Live Photo.
I have manually uploaded the picture and allowed it to sync and both scenarios result in a static photo not a Live Photo.
Hi @oldmax, could you attach a screenshot of what you're seeing on the camera uploads > videos option?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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i am having the exact same issue. live photos back up, but when saved and then re-viewed, they are only static photos. can they be backed up as live photos?
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
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