We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Chris112's avatar
Chris112
Explorer | Level 3
4 months ago

How to undo the damage caused after the update on our Dropbox team account?

For the 40,000 files I have/share - It appears it will take days to sort out - it best - for folders I shared with 400 sales people - nightmare. Transitioning to a different cloud provider would ta...
Desktop
desktop app
Sync and upload
Syncing
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

I’m sorry to hear about this, Chris112.

 

To look into this further, can you clarify which specific Dropbox update you’re referring to exactly? Is this about this update, by any chance? 

 

If yes, can I have a screenshot of your Dropbox app’s current syncing status and app version?

 

Ping me when you’re ready.

Chris112's avatar
Chris112
Explorer | Level 3
4 months ago

Nancy,

I just replied - not sure how swamped you are; any chance I'll hear back from you today? Please? 

Chris  

[removed per Community Guidelines]

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!